Product Manager, Branded Mobile App

About Toast:

Toast is driven by building the platform that helps merchants adapt, take control, and get back to what they do best: building the businesses they love.

Who We Are

The Branded Mobile App team builds Toast’s white-label mobile app product: an iOS and Android ordering app that restaurants launch under their own brand. It’s a core part of how our customers own their relationships with their most loyal guests.

We’re expanding the app well past order-ahead. That means agentic features that help operators turn casual guests into regulars, new surfaces like reservations, and loyalty enhancements to drive repeat behavior. We operate like a startup within Toast: small team, fast iteration, close to the customer. We measure ourselves on real impact to guest frequency and operator revenue.

About this roll* (Responsibilities)

We’re looking for a high-performing Product Manager to own the Branded Mobile App. The ideal candidate is obsessed with understanding guest and operator needs, has a bar for craft in consumer mobile products, and thrives in a fast-moving, entrepreneurial environment.

If you like solving hard problems, working iteratively, and owning a high visibility product end to end, this role is for you. It’s a chance for a growing product leader to build on a strong foundation and shape how restaurants own their guest relationships at scale.

Responsibilities include:

• Own the vision, strategy, and roadmap for the Branded Mobile App: where the product goes, what we build next, and how it drives first-party sales and repeat guest behavior at scale.
• Ship agentic features that help operators grow guest frequency, moving new guests to repeat and casual guests to regulars.
• Expand the app into new surfaces and verticals, growing both the core use case and Toast’s addressable market.
• Partner with cross-functional teams (Engineering, Design, Marketing, Sales, Customer Success) to define and deliver high-impact features.
• Drive deep customer empathy through interviews, usability testing, analytics, and app store feedback to make sure we’re solving real problems for restaurants and their guests.
• Use data to set priorities and measure impact, holding the product to metrics like first-party order volume, guest retention, and loyalty engagement.

Do you have the right ingredients*? (Qualities & Essential Skills)

• 3+ years of product management experience, with a track record of driving strategy, execution, and measurable impact.
• Experience with consumer-facing mobile products (iOS/Android)
• Entrepreneurial mindset: you thrive in fast-paced environments, balance short-term results with long-term vision, and embrace iteration.
• Strong ability to translate data into actionable insights and customer outcomes.
• A bar for design and product craft, with a real understanding of what makes a mobile experience great.
• Excellent communication skills, with the ability to inspire teams and stakeholders around a shared mission.
• Bonus: experience with loyalty, ordering, marketplaces, or restaurant/hospitality technology.

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds. The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals. Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

• Bread puns encouraged, but not required

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work-raising the bar in delivering exceptional experiences for our customers and each other.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.