{"id":2042960,"url":"https://alion.io/job/tobii-dynavox-billing-team-lead","title":"Billing Team Lead","company":{"id":1766952,"name":"Tobii Dynavox","domain":"tobiidynavox.com","url":"https://alion.io/company/tobiidynavox","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":179000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":571},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T18:30:20Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-31T18:12:30Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Why join us?\nWe’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives. \nAt Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.\nAs a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.\nWhat you'll do:\nThe Billing Team Lead is responsible for overseeing the daily operations of the Billing Department. This role provides leadership, guidance, training, and support to billing specialists while ensuring accurate claim submission, timely reimbursement, regulatory compliance, and exceptional customer service. The Team Lead serves as a subject matter expert for billing processes, payer requirements, and revenue cycle management activities.\n\nWork Schedule: Monday-Friday, 8:00 AM-5:00 PM EST. This is a fully remote position with occasional travel, approximately 1-2 times per year.\nAs an Billing Team Lead, you will be responsible for:\nLeadership & Team Management\nLead, coach, and support DME Billing Specialists to achieve departmental goals and performance expectations.\nProvide ongoing training and mentoring for new and existing team members.\nMonitor workloads and assign tasks to ensure efficient operations and timely claim processing.\nConduct quality reviews and provide constructive feedback to improve accuracy and productivity.\nAssist management with performance evaluations, employee development plans, and staffing recommendations.\nServe as the first point of escalation for billing-related issues and complex account resolutions. \nPromote a positive, collaborative, and customer-focused work environment.\nBilling & Revenue Cycle Operations\nOversee the submission of clean claims to Medicare, Medicaid, commercial insurance carriers, workers' compensation plans, and other payers. \nEnsure claims are processed accurately and within established billing timelines.\nMonitor and resolve claim rejections, denials, and payer edits.\nAnalyze billing trends and identify opportunities for process improvement and revenue enhancement.\nReview aging accounts receivable and prioritize collection efforts to ensure initial billing is timely.\nWork with internal departments to resolve billing discrepancies and documentation issues.\nEnsure appropriate modifiers, authorization requirements, and billing practices are applied.\nCompliance & Quality Assurance\nMaintain compliance with Medicare, Medicaid, HIPAA, DMEPOS, and payer-specific regulations.\nMonitor changes in billing regulations and communicate updates to staff.\nConduct routine audits to ensure billing accuracy and policy adherence.\nAssist with internal and external audits as needed.\nSupport departmental quality initiatives and corrective action plans.\nReporting & Process Improvement\nTrack and report key performance indicators (KPIs), including: \nClaims billed\nClean claim rates\nDenial rates\nAccounts receivable aging\nCash collections\nProductivity metrics\nAnalyze trends and recommend workflow improvements. \nParticipate in cross-functional projects to enhance billing efficiency and customer satisfaction. \nDevelop and update departmental policies and procedures. \nKey Responsibilities:\nAssist the Funded Collection manager in overseeing the daily operations related to Funded Collections. \nAct as a resource for the team; answer questions and provide recommendations for the resolution of issues as requested. \nRespond to escalated issues involving customer inquiries, sales staff concerns, and third party payers. \nWork complex claims, issues, and accounts. \nReview write-off requests and provide to the Funded Collections Manager for approval. \nProvide regular communication to the Funded Collections Manager regarding collections. Communicate payor trends as well as complex issues discovered. \nTrain and coach Funded Collectors. Provide the Funded Collection Manager with input on employee performance. \nWhere needed, work with the Funded Collections Manager to create processes and/or templates for the Funded Collectors. Examples include: Create templates to be used in the appeals process (i.e. letters to be used during the different stages of the appeal process and/or in response to typical appeal situations).\nCreate training for new hires.\nCreate training/guides for other departments in order to facilitate understanding of information needed for collections and the collection process in general.\nMonitor the collection process, which includes:\nRegularly reviewing outstanding accounts receivable balances for all Funded Collectors to verify that work is performed in accordance with policies and procedures, providing feedback to the Funded Collection Manager on findings.\nEnsuring collection activities on accounts are entered accurately into the collection system.\nAttending quarterly audit results meetings and assisting in brainstorming solutions to any audit issues, as needed.\nWork collaboratively with other team leads and managers, especially the Manager of Funded Billings and Cash Posting, the Funding Team, and the Contracting Team.\nActively engage in process improvement initiatives (especially technology improvements) to enhance the department’s performance and develop and monitor the implementation of new policies and procedures.\nProvide educational support on the collection process and represent the team during inter-departmental meeting and training sessions. \nPerform various other duties as assigned. \nMinimum Qualifications:\nMinimum 3-5 years of healthcare billing experience required. \nPreferred DME billing experience.\nPrior leadership, mentoring, or supervisory experience preferred. \nExperience with Medicare, Medicaid, and commercial insurance billing. \nExperience managing billing denials, appeals, collections, and reimbursement processes. \nKnowledge, Skills, and Abilities:\nStrong knowledge of DMEPOS billing guidelines and payer requirements. \nUnderstanding of HCPCS coding, modifiers, authorizations, and reimbursement methodologies. \nProficiency with billing software, EMR systems, payor portals, and Microsoft Office applications. \nStrong analytical and problem-solving skills. \nExcellent collaboration, organizational, communication, and interpersonal skills. \nAbility to prioritize multiple tasks in a fast-paced environment. \nAbility to maintain confidentiality and compliance with HIPAA regulations. \nStrong attention to detail and commitment to quality. \nAbility to work in a fast-paced environment and handle multiple tasks at the same time \nAble to maintain composure and professionalism under stressful situations \nAbility to lead change management initiatives \nPhysical Requirements\nAbility to sit for extended periods while working at a computer. \nAbility to communicate effectively via phone, video conferencing, and email. \nOccasional lifting of up to 15 pounds may be required. \nApply today!\nWe believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.\nWhere we stand:\nWe believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.\nTobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.\nEqual Opportunity Employer/AA Women/Minorities/Veterans/Disabled","description_format":"text","description_chars":8186,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","CBRN Defense","Mobility & Assistive Devices"],"lifecycle":[{"event":"open","at":"2026-10-07T18:30:20Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.903,"p_room":0.75,"age_days":23,"expected_fill_days":28,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/tobii-dynavox-billing-team-lead","json_url":"https://alion.io/job/tobii-dynavox-billing-team-lead.json","meta":{"generated_at":"2026-11-01T04:57:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7714,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1766952},"rest":"https://alion.io/mcp/rest/get_company?id=1766952"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftobii-dynavox-billing-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftobii-dynavox-billing-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftobii-dynavox-billing-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tobii-dynavox-billing-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftobii-dynavox-billing-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2042960}},{"tool":"search_jobs","arguments":{"company":"tobiidynavox.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2042960},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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