{"id":1349341,"url":"https://alion.io/job/tobii-dynavox-customer-experience-associate","title":"Customer Experience Associate","company":{"id":1766952,"name":"Tobii Dynavox","domain":"tobiidynavox.com","url":"https://alion.io/company/tobiidynavox","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":530},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-29T03:53:25Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Why join us?\nWe’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives. \nAt Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.\nAs a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.\nThis position is with Rehadapt, a Tobii Dynavox company specializing in innovative mounting solutions for assistive technology. As part of the Tobii Dynavox family, Rehadapt is committed to developing solutions that help people with disabilities achieve greater independence and participation in everyday life.\nAs a Customer Experience Specialist, you act as a key interface between customers, sales, and internal stakeholders. You guide customers throughout the pre-sales and order management journey and ensure a seamless and high-quality customer experience.\nYou will collaborate closely with international teams (e.g., Germany) and leverage modern tools and systems to handle customer inquiries efficiently while continuously improving processes.\nHybrid Role: This position follows a flexible hybrid schedule, with 3 days working remotely and 2 days onsite at our Pittsburgh Corporate Headquarters, with onsite days flexible based on team and business needs.\nOffice Address: 1400 Cherrington Pkwy, Moon Township, PA 15108\nWhat you'll do:\nManage and support customers and internal stakeholders throughout the entire customer journey\n\nHandle customer inquiries via phone, email, and MS Teams\n\nExecute order management processes including quotation, order processing, invoicing, returns, backorders, and credits\n\nAnalyze and resolve customer inquiries related to orders, deliveries, and invoices\n\nEnsure completeness and accuracy of customer orders by clarifying missing information and payment status\n\nDocument all customer interactions in CRM systems.\n\nSupport sales teams with quotations and customer communication\n\nCollaborate closely with Finance regarding invoicing, refunds, and issue resolution\n\nContribute to continuous improvement of customer service and operational processes\n\nProvide first-level support for basic technical inquiries and customer complaints\n\nWhat you'll bring:\nAssociate degree or 2-4 years of inside sales or customer service\n\nAttention to detail with a commitment to achieving results through service excellence and high standards\n\nExcellent written and verbal communication\n\nExcellent problem resolution\n\nBilingual applicants are encouraged\n\nMS Office Suite (Outlook, Excel, Word, PowerPoint)\n\nERP experience preferred\n\nClear, concise, and articulate written and spoken communication\n\nStrong interpersonal/rapport building skills\n\nAbility to communicate with all levels within the organization\n\nAbility to work cooperatively as a member of a team\n\nDemonstrated ability to discern issues and concerns of customers (internal and external)\n\nAbility to remain calm and focused while communicating in a fast-paced environment\n\nProblem-Solving\n\nListening/Phone Skills\n\nERP/CRM-System experience\n\nWork Environment:\nDedicated workspace free of distraction for focused work\n\nPrivate workspace due to HIPAA requirements and sensitive customer information\n\nDomestic and international travel may be required on occasion\n\nApply today!\nWe believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.\nWhere we stand:\nWe believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.\nTobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.\nEqual Opportunity Employer/AA Women/Minorities/Veterans/Disabled","description_format":"text","description_chars":4603,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","CBRN Defense","Mobility & Assistive Devices"],"lifecycle":[{"event":"open","at":"2026-09-27T17:46:49Z"}],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.752,"p_room":0.9,"age_days":11,"expected_fill_days":22,"reasons":["conf:6","win:mid","comp:junior"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tobii-dynavox-customer-experience-associate","json_url":"https://alion.io/job/tobii-dynavox-customer-experience-associate.json","meta":{"generated_at":"2026-09-29T04:27:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4219,"day_limit":5000,"remaining_today":781,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}