{"id":4293100,"url":"https://alion.io/job/tobii-dynavox-technical-support-manager","title":"Technical Support Manager","company":{"id":1766952,"name":"Tobii Dynavox","domain":"tobiidynavox.com","url":"https://alion.io/company/tobiidynavox","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T00:05:18Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Why join us?\nWe’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives. \nAt Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.\nAs a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.\nAbout the Role\nAs a Technical Support Manager, you will join our multicultural and dynamic EUROW Technical Support organization and help shape how we support customers globally (excl. North America). You will lead our Technical Support team, creating a consistent, high-quality support experience while developing the people, processes, systems, and ways of working that enable the organization to grow.\nThis is a leadership role that combines people management, operational responsibility, and continuous improvement. You will work closely with colleagues across the business to strengthen team performance, improve support operations, and help translate broader organizational priorities into practical actions and results.\nOur users have specialized and individual needs, so success in this role goes beyond response times and case volumes. You understand how to balance operational performance with service quality, sound judgment, appropriate resolution, and positive customer outcomes.\nPlease Note: This is a permanent, full-time, onsite role based in Östermalm, Stockholm. The preferred start date is March 2027.\nIn This Role, You Will\nLead, coach, and develop Technical Support teams through regular feedback, development planning, objective setting, and performance management.\nCreate more consistent processes, systems, service standards, and ways of working across countries while allowing for relevant local requirements and ensuring effective day-to-day operations across EUROW markets (global, excl. North America).\nHelp shape the future of the Technical Support organization by contributing to strategy, improving ways of working, and driving operational improvements.\nHelp translate broader support strategies into practical operational and organizational improvement while helping teams navigate change and growth.\nLead and support projects and improvement initiatives, including process development, system improvements, organizational changes, and integration activities. \nUse service data, customer feedback, and operational trends to identify priorities, improve performance, and balance efficiency with service quality and customer outcomes.\nPartner with stakeholders across Technical Support, Customer Service, Product & Development, Quality, Operations, IT, and other functions to improve collaboration.\nWho You Are\nYou have experience with Technical Support, Product Support, an IT Help Desk, Service Desk, or a similar technical service environment with an interest in assistive technology products. You are familiar with technical troubleshooting environments and are comfortable working with teams that support software, hardware, and customer-facing technology solutions. You understand that effective support requires a combination of technical understanding, customer focus, operational awareness, and sound judgment.\nYou are a collaborative and approachable leader who communicates clearly, listens carefully, and builds trust across teams, countries, and cultures. You are pragmatic, adaptable, and comfortable helping teams succeed in an organization that continues to evolve. You may already have formal people management experience, or this may be your first manager role. More important is your ability to guide others, make thoughtful decisions, build strong relationships, lead change, and help teams perform at their best.\nJust as importantly, you share our values of being Collaborative, Considerate, Curious, and Courageous. You communicate openly, approach new situations with curiosity, and contribute to a respectful environment where people can do their best work.\nWhat We're Looking For\nExperience in Technical Support, Product Support, an IT Help Desk, Service Desk, or a similar technical service environment across multiple countries or regions.\nExperience leading, coaching, mentoring, or developing others, formally or informally.\nExperience improving processes, ways of working, or service delivery through leading projects, organizational change, or continuous improvement initiatives.\nExperience with any CRM, or case management tools, with the ability to use service data, reporting, and customer feedback to identify priorities and improvement opportunities.\nStrong communication and stakeholder management skills, with the ability to collaborate across functions, cultures, and levels of the organization. \nExperience supporting end users directly and understanding the importance of reliable support for people who use assistive technology to communicate.\nProfessional English skills to communicate with stakeholders across multiple markets. \nThe following experience is valued but is not required:\nPrevious people leadership experience.\nExperience supporting acquisitions or integrations initiatives.\nExperience with Salesforce and Microsoft Dynamics.\nApply today!\nWe believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.\nWhere we stand:\nWe believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.\nTobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.\nEqual Opportunity Employer/AA Women/Minorities/Veterans/Disabled","description_format":"text","description_chars":6473,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Telemedicine & Virtual Care","Mobility & Assistive Devices"],"lifecycle":[{"event":"open","at":"2026-11-14T00:05:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-11-14T02:51:59Z"},"pay":null,"html_url":"https://alion.io/job/tobii-dynavox-technical-support-manager","json_url":"https://alion.io/job/tobii-dynavox-technical-support-manager.json","meta":{"generated_at":"2026-11-14T02:51:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4004,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1766952},"rest":"https://alion.io/mcp/rest/get_company?id=1766952"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftobii-dynavox-technical-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftobii-dynavox-technical-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftobii-dynavox-technical-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tobii-dynavox-technical-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftobii-dynavox-technical-support-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4293100}},{"tool":"search_jobs","arguments":{"company":"tobiidynavox.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4293100},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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