{"id":3067974,"url":"https://alion.io/job/toca-football-guest-experience-associate","title":"Guest Experience Associate","company":{"id":2556670,"name":"TOCA Football","domain":"tocafootball.com","url":"https://alion.io/company/tocafootball","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Langley, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":45000,"period":"year","method":"role_country_seniority_unknown","sample_n":217},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T08:33:12Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-02T17:48:56Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About TOCA Soccer:\nAt TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. \nWhat makes a TOCA Teammate? We value an individual that seeks to...\nPlay Hard\nCare Deeply\nGrow Together\nStrive for Excellence\nCreate Awesome Experiences\nWhy You'll love being apart of the TOCA Team:\nYou'll have full access to our TOCA Treats, which includes (but is not limited to!):\nCompetitive Pay & On Demand Pay \nPart Time, Flexible Scheduling \nCareer Growth & Development \nEmployee Assistance Program \nActive & Fit Membership \nBenefits Hub Discount Marketplace \nSo many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew! \nJob Highlights:\nJob Title: Guest Experience Associate \nLocation: Langley, B.C\nReport To: General Manager \nHours Required: Candidates must be able to work evenings and weekends \nPosition Overview:\nYou’re the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.\nWhat You’ll Be Doing:\nGuest Experience Hero (60%)\nGreet like a champ, answer like a pro, and make every guest feel like an MVP\nHandle questions, feedback, and concerns with good vibes and care\nJump in to fix issues quickly or tag in a teammate\nWork together to keep things flowing and guests happy\nWork in concessions (as needed)\nOperations Guru (30%)\nKeep the space clean, stocked, and ready for action\nHelp with scheduling, check-ins, sign-ups, and events\nOwn the front desk like it's your stage\nAdmin But Make It Snappy (5%)\nWaivers, payments, reports = no big deal for you\nTraining + Growth (5%)\nLearn the TOCA way and level up your game\nGain development to keep your career going with TOCA\nTOCA Culture (100%!):\nUphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. \nWork with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.\nYou’ll Crush This Role If You:\nLove people and good vibes\nHave top-tier communication skills\nCan stay cool under pressure\nKnow your way around Google Suite & scheduling tools (on-site training)\nAre down for evening/weekend shifts (that’s our peak time!)\nCan lift 30+ lbs and move with energy","description_format":"text","description_chars":3149,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Venues","Frozen Food"],"lifecycle":[{"event":"open","at":"2026-10-22T08:33:12Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.516,"p_room":0.35,"age_days":10,"expected_fill_days":5,"reasons":["conf:1","wave","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/toca-football-guest-experience-associate","json_url":"https://alion.io/job/toca-football-guest-experience-associate.json","meta":{"generated_at":"2026-11-02T20:13:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28248,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2556670},"rest":"https://alion.io/mcp/rest/get_company?id=2556670"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftoca-football-guest-experience-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftoca-football-guest-experience-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftoca-football-guest-experience-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/toca-football-guest-experience-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftoca-football-guest-experience-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3067974}},{"tool":"search_jobs","arguments":{"company":"tocafootball.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3067974},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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