Customer Success Manager
We are an innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. Created by industry experts with deep estimating experience, our software dramatically streamlines the pre-construction process. Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors.
Our collaborative platform enables real-time teamwork, instant drawing analysis, and features a revolutionary conversational AI interface that transforms how professionals interact with construction plans. Founded by construction industry veterans, our award-winning application automates the takeoff process, enabling estimators to analyze blueprints in seconds rather than hours or days.
Key Responsibilities
Relationship Management
Build strong relationships with customers, understanding their goals and ensuring they are met through the platform
Conduct regular check-ins to monitor usage and overall satisfaction
Act as the primary point of contact for a portfolio of customers
Customer Support and Success
Respond to support requests in a timely and professional manner
Troubleshoot issues and coordinate with the product team when necessary
Maintain records of customer interactions and feedback
Retention and Growth
Monitor usage and identify churn risks early, addressing them with tailored support
Identify upsell and renewal opportunities and collaborate with the sales team to execute them
Customer Support and Success
Respond to support requests in a timely and professional manner
Troubleshoot issues and coordinate with the product team when necessary
Maintain records of customer interactions and feedback
Collaboration and Feedback
Provide customer insights to product and engineering teams to help shape product direction
Share trends, wins, and blockers with the broader customer success and sales teams
Qualifications
Experience in customer success, account management, or a client-facing SaaS role
SaaS experience with a strong acumen for product knowledge
Strong communication and relationship-building skills
Ability to troubleshoot issues and explain technical concepts to non-technical users
Experience working with CRM or customer success platforms
Highly organized and proactive with a customer-first mindset
Located in CT/MT/PT time zone
Nice to Have
Experience in construction tech or working with AEC clients is a plus
What We Offer
Base salary + Incentive Plan
Health, dental, and vision insurance
Unlimited PTO and remote flexibility
Opportunity to grow your career at a fast-paced AI startup
Collaborative and innovative work environment
We are an equal opportunity employer committed to building a diverse team. We welcome applications from candidates of all backgrounds who are passionate about using technology to transform the construction industry.
Join us in revolutionizing pre-construction estimating with the power of AI!