{"id":4222371,"url":"https://alion.io/job/together-ai-cx-ops-specialist","title":"CX Ops Specialist","company":{"id":36054,"name":"Together AI","domain":"together.ai","url":"https://alion.io/company/together","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":74,"ghost_share":0,"stale_share":0.324,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Go","optional":false},{"name":"Google Workspace","optional":false},{"name":"Intercom","optional":false},{"name":"Okta","optional":false},{"name":"AWS","optional":true},{"name":"Cursor","optional":true},{"name":"ElevenLabs","optional":true},{"name":"Fine-tuning","optional":true},{"name":"GCP","optional":true},{"name":"Linux","optional":true},{"name":"Pre-training","optional":true},{"name":"Reinforcement Learning","optional":true},{"name":"Rust","optional":true},{"name":"TCP/IP","optional":true},{"name":"Together AI","optional":true}],"status":"live","first_seen_at":"2026-11-13T04:40:04Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T19:04:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the Role\nAs a CX Operations Specialist, you’re the first point of contact for customers’ billing and account needs, and you build the automation that makes the whole Customer Experience team faster. You’ll resolve billing disputes, handle account and SSO setup, and own monthly credit and renewal reporting. You’ll work closely with Commerce, Billing, and Finance as well as directly with customers. In this role, empathy and clear communication matter as much as the technical work.\nThis is a role where you’ll spend roughly half your time on support and reporting and the other half building. You’ll find the repeatable, rules-based steps in the work, starting with refund request triage, and turn them into agent skills and workflows that produce accurate, reliable results. You’ll also partner with Commerce and engineering to turn friction in support-side billing workflows into clear requirements.\nYou will be the first hire in a new function on a growing team. As the day-to-day gets automated, there’s room to grow into ownership of areas like RCA deliverables, CSAT, and renewals, or to go deeper as a technical tools and automation specialist.\nThis role is based out of our SF headquarters and hybrid. \nResponsibilities\nOwn billing and account support: triage, respond, and resolve, or route to the right team\nProcess refunds, investigate disputed charges, and resolve payment declines, payment-method changes, negative balances, and credit-limit issues\nHandle account setup, including SSO configuration for common identity providers (Okta, Azure AD, Google Workspace), and diagnose common failures\nManage monthly reporting of customer credit requests, supporting forecasting and detailed customer reports checked against contract terms\nBuild and maintain agent skills that automate repeatable steps of billing and credit work, starting with refund request triage\nWork with the Commerce team on product delivery, credit deposits, order fulfillment, and endpoint reservations, using internal systems and command-line tools\nRaise friction in support-side billing workflows and help turn it into clear requirements\nAgree on priorities with your manager based on hours saved and error reduction\nRequirements\nExperience in a customer-facing support, customer success, billing support, program management, or operations role, or equivalent projects. We care more about what you’ve built and the problems you’ve solved than the number of years.\nA knack for breaking problems into core pieces and turning recurring patterns into clear rules and steps that an automated workflow can follow\nComfort working in a terminal: running commands, reading curl or HTTP requests, and interpreting JSON error responses\nStrong written communication and genuine empathy, with the ability to explain billing and technical concepts to non-technical customers\nAttention to detail with numbers: you check totals, reconcile sources, and catch discrepancies\nExperience owning a ticket queue in a support platform (Pylon, Zendesk, Intercom, or similar) and working to response and resolution targets\nA strong sense of ownership and a habit of documenting what you learn and fixing root causes instead of repeating the same fix\nAbility to manage multiple workstreams and switch context frequently\nPreferred Qualifications\nGolang or Rust development experience\nExperience building and managing cloud-native services (e.g., AWS, Google Cloud Platform)\nStrong understanding of Linux system and networking fundamentals, including TCP/IP, kernel operations, memory, and file system management\nFamiliarity with Open Compute Project (OCP) technologies (OpenBMC, Coreboot, Linuxboot, etc.)\nIf you don’t meet every requirement but believe you’d be a great fit, we’d still love to hear from you. We’re looking for part support, part PM, part engineer.\nAbout Together AI\nTogether AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month.\nCompensation\nWe offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $140K - $180K + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.\nApplication Policy \nPlease read each role carefully and apply to the position best suited to you. Candidates are limited to 6 applications within a 90-day period, and applications beyond that limit will be automatically rejected. You may apply to additional roles 90 days after your last application.\nEqual Opportunity\nTogether AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.\nPlease see our privacy policy at https://www.together.ai/privacy.","description_format":"text","description_chars":5368,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Cloud Platforms (IaaS & PaaS)","Foundation Models","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-11-13T05:56:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 48 · green card filings: 1","filings_12m":48,"filings_prev_12m":22,"green_card_filings_12m":1,"median_offered_wage_usd":207398,"route":null,"cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":55,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":true},"html_url":"https://alion.io/job/together-ai-cx-ops-specialist","json_url":"https://alion.io/job/together-ai-cx-ops-specialist.json","meta":{"generated_at":"2026-11-15T21:12:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16147,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36054},"rest":"https://alion.io/mcp/rest/get_company?id=36054"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftogether-ai-cx-ops-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftogether-ai-cx-ops-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftogether-ai-cx-ops-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/together-ai-cx-ops-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftogether-ai-cx-ops-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4222371}},{"tool":"search_jobs","arguments":{"company":"together.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4222371},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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