{"id":3344202,"url":"https://alion.io/job/together-credit-union-branch-manager","title":"Branch Manager","company":{"id":2192009,"name":"Together Credit Union","domain":"togethercu.org","url":"https://alion.io/company/togethercu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["O'Fallon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-27T16:42:16Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T12:23:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Title: Branch Manager\nReports To: Director, Branch Operations\nPositions Supervised: Assistant Manager (when applicable), Senior Personal Service Counselor, Personal Service Counselor\nFLSA Status: Exempt\nJob Summary:\nThe Branch Manager leads the overall performance and day-to-day operations of the branch, with accountability for member experience, Team Member development, sales results, operational soundness, and risk management. This role sets clear expectations, develops Team Members, and ensures the branch operates safely, efficiently, and in alignment with Credit Union policies and regulatory requirements. The Branch Manager represents Together Credit Union in the community and brings our Core Values to life through a member-focused, Team Member-centered approach.\nJob Responsibilities\nLeads the branch team to achieve or exceed branch performance goals by setting clear expectations and maintaining high standards of member service \nEvaluates branch performance, identifies trends or challenges, and adjusts strategies to improve results and profitability \nOversees daily branch operations to ensure a safe, secure, and well-run environment aligned with Credit Union policies and regulatory requirements \nCoaches, develops, and supports Team Members to strengthen performance, build confidence, and meet individual and branch goals \nPartners with People Operations in the selection, hiring, onboarding, and development of branch Team Members \nLeads and reinforces effective, needs-based conversations with members to ensure products and services align with member goals \nCollaborates with cross-functional partners to support member growth, promotions, and branch initiatives \nRepresents the Credit Union in the community by participating in events and building relationships that support brand awareness and local engagement \nManages branch scheduling, reporting, audits, and required meetings to support operational consistency and risk awareness \nDevelops and manages the branch budget, monitoring expenses and addressing variances as needed \nMaintains a working understanding of branch roles and steps in to support frontline needs during high-volume or staffing situations \nUpholds all applicable laws and regulations and proactively supports practices that protect the Credit Union from fraud and loss \nRequired Qualifications\nAn equivalent combination of education, training, and experience will be considered.\nHigh school diploma or equivalent \n5+ years of experience in a service-oriented environment (financial services, retail, hospitality, call center, or similar) \n1+ year of direct leadership experience (supervisory) or 2+years of indirect leadership experience \nPreferred Qualifications\n2+ years of direct leadership (supervisory) or 3+years of indirect leadership experience \nKnowledge, Skills, and Abilities (KSA’s)\nA representation of the knowledge, skills, and abilities necessary to perform this job competently.\nAbility to lead and influence others through clear expectations, coaching, accountability, and sound judgment \nStrong interpersonal and communication skills, with the ability to build trust and work effectively with Team Members, members, and business partners \nAbility to balance competing priorities while maintaining focus on service quality, results, and risk awareness \nAbility to analyze information, identify trends or concerns, and independently resolve issues using sound judgment \nAdaptability and resilience when navigating change, ambiguity, or shifting business needs \nProfessional presence and emotional intelligence when handling sensitive situations, feedback conversations, or performance concerns \nAbility to influence outcomes through effective sales conversations, including identifying needs and making appropriate product or service recommendations \nProficiency with common business technology and systems, such as Microsoft Office, used to support communication, reporting, and daily operations \nWork Environment\nEnvironmental or atmospheric conditions commonly associated with the performance of this job’s functions.\nOnsite work environment; requires regular use of online tools, systems, and collaboration platforms \nFrequent interaction with members and Team Members in a fast-paced service-oriented setting \nOccasional travel to other branch locations, vendor sites, or other business-related locations \nAttendance at offsite meetings, events, or conferences as needed \nSchedule may include evening or weekend hours based on branch and operational needs \nPhysical Abilities\nThe physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\nAbility to work at a computer in a stationary position for up to 8 hours per day \nAbility to occasionally carry light materials (e.g., laptop, presentation materials) \nAbility to travel for business by car or air and stay in public accommodations as needed \nTogether Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military or veteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.","description_format":"text","description_chars":5671,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Credit Unions & Cooperative Banks","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-27T16:42:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:1","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/together-credit-union-branch-manager","json_url":"https://alion.io/job/together-credit-union-branch-manager.json","meta":{"generated_at":"2026-10-31T13:17:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2192009},"rest":"https://alion.io/mcp/rest/get_company?id=2192009"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftogether-credit-union-branch-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftogether-credit-union-branch-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftogether-credit-union-branch-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/together-credit-union-branch-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftogether-credit-union-branch-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3344202}},{"tool":"search_jobs","arguments":{"company":"togethercu.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3344202},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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