Account Director

Base Salary: £50,000 per annum

Expected commission: £40,000 to £50,000 per annum on top of salary

Location: Haggerston, Hackney, with 3 days in the office

Together Group is a curated group of creative consultancies, immersive technology, marketing, and production studios, spanning technology, creative, design, communications, production, and digital. We blend creativity, culture, and cutting-edge technology to craft the future of luxury and lifestyle, partnering with global luxury clients across Europe, North America, the Middle East, and Asia

About the Agency:

The Future Laboratory is one of the world's most renowned futures consultancies, helping brands see more clearly what's to come so they can build stronger, more resilient businesses. Our teams identify, and question, the signals of change across industry sectors worldwide. We're built on six core values that define who we are: inspiring, enlightened, progressive, empowering, collaborative, and fearless.

Role Overview:

The Future Laboratory works with a large client base of world leading brands and agencies, all of whom retain us as their trusted intelligence partner. Our largest partners rely on us not only for access to our intelligence platform and team, but for bespoke foresight that shapes major decisions across their business.

We are looking for an experienced Account Director to lead a portfolio of our tier one accounts and largest retained clients. This is a strategic hybrid of client leadership and sales. You will nurture and look after some of our most important relationships, while equally driving their growth and expansion globally. You will be confident selling six figure deals, proficient in proposal writing and pitching, and comfortable selling a sophisticated, consultative service to senior stakeholders. Above all, you will bring a robust account growth mindset, seeing every relationship as an opportunity to deepen our impact and extend our partnership.

Key Responsibilities

: Create, own and deliver a detailed, quantifiable account growth plan for a portfolio of tier one clients and our largest retained partnerships

: Lead and negotiate annual renewals, including complex multi market and multi stakeholder agreements, working well ahead of contract end dates

: Adhere to the client service plan and all associated KPIs

: Act as the senior point of contact for your clients, building multi level relationships up to C suite and across global teams and markets

: Grow and expand accounts globally, identifying upsell opportunities across our full partnership offer, from platform access and analyst time to Strategic Foresight Intelligence Briefings and presentations

: Uncover, scope and pitch strategic projects within your portfolio, from foresight frameworks to thought leadership reports, with a track record of closing six figure deals

: Lead on proposal writing and pitching, working closely with our analysts and strategists to shape the right approach for each client

: Make sure every client gets maximum value from their partnership, connecting them with the right experts, insight and team throughout the year

: Generate meetings at a senior and strategic level to deepen relationships, support retention and open new growth opportunities

: Attend The Future Laboratory events and relevant industry conferences, representing the business and building your network

: Develop strong internal relationships with peers, analysts, strategists, project management and leadership

: Create proposals, statements of work and contract documents

: Ensure all client data and pipeline are managed accurately in our CRM (HubSpot)

: Provide accurate weekly forecasting and reporting on activity, pipeline and business closed

: Be an ambassador for The Future Laboratory at all times

Skills and Experience

: Excellent sales, commercial and customer success skills

: Excellent communication skills

: Strong strategic planning skills

: Ability to develop up-sell business from an existing base

: Target-oriented and a proven track record of achievement

: Ability to communicate at an executive level with gravitas

: Ability to work well in a team environment and work autonomously

: Excellent interpersonal skills and client relationship management ability

: Attention to detail with high standard of computer literacy particularly in MS Office

: Highly motivated

Benefits

From your first day at The Future Laboratory, you can expect to enjoy the following benefits:

: Flexible & hybrid working

: Socials

: Summer Fridays

: Christmas Break

: Matched employee pension contributions up to 5%

: Employee Assistance Programme

: Life Assurance

: Bereavement counselling

And after you pass your probation:

: Dental scheme

: Birthday leave

: Learning bursary

: Eye care

: Flu jabs

: Holiday purchase