{"id":2942623,"url":"https://alion.io/job/together-group-it-support-engineer","title":"IT Support Engineer","company":{"id":450248,"name":"Together Group","domain":"togethergroup.com","url":"https://alion.io/company/togethergroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":55000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Windows","optional":false},{"name":"Figma","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Defender","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"Okta","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-19T17:48:19Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T05:14:38Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Together Group brings together around 15 creative and consulting agencies, comprising roughly 650 people across the UK, Europe, the US and Asia. Each agency retains its creative and operational autonomy, but they now share a newly formed central IT function, and you would be one of its first hires.\n That function is being built from the ground up: no shared identity platform, no common security baseline, no standardised device management, and roughly 50 overlapping SaaS products spread across the Group. Our mandate is to standardise technology, raise the security baseline and reduce cost, all while supporting the exceptional work our agencies are known for.\n Purpose of the role\n You are the front line of the new shared service: the first point of contact for day-to-day IT issues as each agency onboards, and the hands-on delivery partner for the device, identity and migration programme that follows. It is a support role with an unusual amount of build attached to it, and because the shared service is being designed now, the role is expected to widen rather than settle.\nKey Responsibilities\nOwn and manage the front-line support queue across all onboarded agencies (tickets, calls and walk-ups). \nProvision and enrol hardware via zero-touch deployment tooling as agencies join the shared service. \nAdminister user lifecycle and access controls across Google Workspace and Microsoft 365 (joiners, movers, leavers), ensuring prompt off-boarding to eliminate unnecessary licensing costs. \nProvide 1st and 2nd line support for core productivity platforms, creative tooling and agency business applications. \nHelp administer the Group’s SaaS estate of roughly 50 applications across a dozen vendor consoles, reclaiming licences at leaver stage and flagging duplication and under-use ahead of renewals. \nSupport endpoint security agent deployment (EDR) and triage first-line security alerts across managed devices. \nMaintain and track the Group’s central hardware, software and IT asset inventory. \nAssist the Group IT Manager with hands-on agency migrations, identity consolidation and cutover execution. \nDocument resolution paths, user guidance and standard operating procedures to build out the team’s central knowledge base. \nTravel as required to agency sites (primarily UK, occasionally Europe) for on-site onboarding, migrations and support. \n\nHow the role grows\n\nThis is deliberately not a capped helpdesk role. The shared service is being built now, and the people who build it have first claim on what it becomes.\nAdministrator-level access from the start. You will hold genuine admin rights across Google Workspace, Microsoft 365 and the device management platforms, not delegated helpdesk permissions gated behind someone else’s approval. \nMDM administration. As the Group consolidates onto a standard device management platform, there is scope to take on its day-to-day administration: enrolment profiles, configuration policy, application deployment and patching. \nInto systems administration. Identity, endpoint, security tooling and automation sit immediately alongside this role, and the intention is that you take ownership of pieces of it as the estate stabilises. \nLeading people. The team aims to include apprentices and will grow as more agencies onboard. There is a realistic route from mentoring into running first-line support for the Group. \nSkills and Experience\nWhat we're looking for\nEssential\n Prior 1st or 2nd line IT support experience in a business environment. \n Hands-on administration of Google Workspace and/or Microsoft 365 - accounts, groups, licence assignment, access and mailbox basics. \nConfident supporting both macOS and Windows users. \n Comfortable working across many different setups; this estate is inconsistent by nature and will be for a while. \nAppetite to grow beyond front-line support - this role is designed to expand, and we want someone who wants that. \nClear, patient communication with non-technical and creative users, and the judgement to know when to escalate. \n Willingness to travel occasionally and to cover the occasional out-of-hours cutover. \n Desirable\nMDM or zero-touch deployment tooling - Jamf, Mosyle, Intune, NinjaOne or similar. \n Endpoint security tooling - Microsoft Defender, Malwarebytes or another EDR product. \n Single sign-on and identity platforms such as Okta or Microsoft Entra ID. \nAny scripting or automation - PowerShell, Google Apps Script, bash - however informal. \nSupporting creative teams and their software (Adobe Admin Console, Autodesk, Figma), and users across multiple time zones. \n ITIL Foundation or equivalent; agency, media or professional services background; full UK driving licence. \n What you'll get\nA genuine build-from-scratch mandate. You’ll shape the Group’s IT standards, not inherit someone else’s. \nBreadth most support roles never offer: around 15 businesses, a wide technology estate, and hands-on exposure to identity, endpoint, security and SaaS management. \nPension, standard Group holiday allowance and other core benefits (details on application).","description_format":"text","description_chars":5078,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Marketing","Creative Agencies","Branding"],"lifecycle":[{"event":"open","at":"2026-10-20T17:48:19Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":0.945,"age_days":6,"expected_fill_days":16,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/together-group-it-support-engineer","json_url":"https://alion.io/job/together-group-it-support-engineer.json","meta":{"generated_at":"2026-10-27T05:15:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5013,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450248},"rest":"https://alion.io/mcp/rest/get_company?id=450248"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftogether-group-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftogether-group-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftogether-group-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/together-group-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftogether-group-it-support-engineer"}]}