{"id":4158976,"url":"https://alion.io/job/together-light-fv-remote-operations-manager","title":"FV Remote Operations Manager","company":{"id":688713,"name":"Together Light","domain":"togetherlight.com","url":"https://alion.io/company/togetherlight","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T10:37:16Z","employer_posted_date":null,"last_verified_at":"2026-11-12T10:37:16Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Do you have a talent for managing high-volume remote operations teams ensuring every process runs like clockwork?\n\nAre you experienced in leading teams of 30-50+ people and maintaining elite service quality?\n\nCan you oversee the intricate details of Visa Documents and Encoding departments while identifying and fixing operational bottlenecks?\n\nAre you obsessed with quality monitoring and ensuring that efficiency never slips, even under high pressure?\n\nAre you driven by the challenge of executing an expansion plan to grow a business by 5-10x?\n\nIf you’re a strategic leader skilled at scaling operations and managing high-performing remote teams, we want to hear from you.\n\nAbout the Role:\nYou play a crucial role in leading and scaling our visa fulfillment operations.\n\nYou are responsible for managing a remote team of 30-50 contractors across our Visa Documents and Encoding departments.\n\nYour goal is to execute an aggressive expansion plan to increase our efficiency by 5-10x over the next two years without compromising our service standard.\n\nAbout Our Company:We have more than 100 full-time remote team members. Here are our cultural work values. Read these carefully to see if you are aligned with us:\n\nWe urgently do everything in our power to achieve excellent results, day and night.\n\nWe are eager to learn and improve.\n\nWe embrace existing company practices with an open mind.\n\nWe are open and honest with each other and the company.\n\nWe are grateful for the opportunity to work together in this company.\n\nWe exercise initiative - not impulsively, but by collaborating in planning, then we get approval before taking action.\n\nYou can count on us to get it done right.\n\nWhat You Will Do:\n\nTeam Leadership & Management\n\nDirectly manage a team of 6-7 direct reports, including Team Leads, and Operations Assistant.\n\nOversee and scale a department of 40-50 remote contractors.\n\nIdentify leadership potential within the existing staff and mentor them for success.\n\nCoordinate workforce planning and onboard high-tier talent.\n\nLead by setting clear expectations and hold the team accountable to established results and cultural values.\n\nOperational Excellence\n\nExecute an expansion plan to increase client capacity by 5-10x over the next two years.\n\nSupervise operational efficiency and quality monitoring for all Visa Documents and Encoding departments.\n\nDevelop and monitor key performance indicators (KPIs) and QA metrics.\n\nIdentify root causes of operational problems and propose strategic resolutions to senior leadership.\n\nCo-plan technology enhancements with the IT team to improve workflows.\n\nProcess Management\n\nEnsure 100% compliance with established procedures by documenting and distributing standardized practices.\n\nEstablish operational benchmarks and regularly share performance updates and project findings with stakeholders.\n\nDevelop and maintain redundancy and catastrophe plans to mitigate risks.\n\nProactively address roadblocks in the process for timely submission and delivery.\n\nTraining & Development\n\nDevelop comprehensive training materials for both current and improved procedures.\n\nExecute training plans for new and existing staff to ensure a high level of competency.\n\nAnalyze team data to uncover opportunities and implement control to prevent recurring errors.\n\nStay informed on procedural updates to ensure training programs reflect the latest company and industry standards.\n\nQualifications:\n5+ years of experience in managing and leading large, high-performing teams (30+ members).\n\nBachelor’s degree in Business Administration, Operations Management, or a related field.\n\nCapable of making smart, data-based managerial decisions and managing complex, long-term expansion projects.\n\nExpert-level communication and presentation proficiency, with experience interacting with overseas personnel.\n\nStrong planning and organizational skills.\n\nCapable of adapting to changing priorities and managing multiple strategic tasks simultaneously.\n\nFull alignment with the company's core cultural values\n\nOriginally posted on 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