{"id":95689,"url":"https://alion.io/job/together-technical-support-engineer-gpu-cluster-india","title":"Technical Support Engineer (GPU Cluster), India","company":{"id":36054,"name":"Together AI","domain":"together.ai","url":"https://alion.io/company/together","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":71,"ghost_share":0,"stale_share":0.31,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-19T05:45:15Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pune, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Cursor","optional":false},{"name":"ElevenLabs","optional":false},{"name":"Fine-tuning","optional":false},{"name":"HPC","optional":false},{"name":"Kubernetes","optional":false},{"name":"Pre-training","optional":false},{"name":"Reinforcement Learning","optional":false},{"name":"SLURM","optional":false},{"name":"Together AI","optional":false}],"status":"live","first_seen_at":"2025-08-29T01:59:02Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-19T12:22:38Z","board_verified":true,"closed_at":null,"days_open":416,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":416},"description":"About the Role\nAs a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.\nResponsibilities\nEngage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge Kubernetes GPU clusters; ensure swift and effective solutions every time.\nBecome a product expert in our GPU Cluster service, serving as the last line of technical defense before issues are escalated to Engineering and Product teams.\nCollaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction.\nTransform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)\nMaintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers.\nBe flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers.\nRequirements\n3+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI or supporting a mission-critical API in SaaS\nStrong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments.\nFamiliarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages.\nFoundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters.\nComplex technical problem solving and troubleshooting, with a proactive approach to issue resolution\nAbility to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success.\nStrong sense of ownership and willingness to learn new skills to ensure both team and customer success.\nExcellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.\nAbility to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization.\nAbout Together AI\nTogether AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month.\nWorking Schedule\nThis position operates on a non-standard workweek to support business needs. The schedule will be either Saturday-Wednesday or Wednesday-Sunday, with two weekly off days.\nCompensation\nWe offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work for the respective hiring region. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.\nEqual Opportunity\nTogether AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.\nPlease see our privacy policy at https://www.together.ai/privacy.","description_format":"text","description_chars":4492,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Foundation Models","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2025-08-29T01:59:02Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.162,"p_room":0.28,"age_days":416,"expected_fill_days":55,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/together-technical-support-engineer-gpu-cluster-india","json_url":"https://alion.io/job/together-technical-support-engineer-gpu-cluster-india.json","meta":{"generated_at":"2026-10-19T16:01:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12078,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36054},"rest":"https://alion.io/mcp/rest/get_company?id=36054"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftogether-technical-support-engineer-gpu-cluster-india"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftogether-technical-support-engineer-gpu-cluster-india"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftogether-technical-support-engineer-gpu-cluster-india"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/together-technical-support-engineer-gpu-cluster-india\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftogether-technical-support-engineer-gpu-cluster-india"}]}