{"id":95688,"url":"https://alion.io/job/together-technical-support-engineer-inference-india-weekends","title":"Technical Support Engineer (Inference) - India Weekends","company":{"id":36054,"name":"Together AI","domain":"together.ai","url":"https://alion.io/company/together","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":74,"ghost_share":0,"stale_share":0.324,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":42000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Cursor","optional":false},{"name":"ElevenLabs","optional":false},{"name":"Fine-tuning","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"Grafana","optional":false},{"name":"HPC","optional":false},{"name":"JavaScript","optional":false},{"name":"Kubernetes","optional":false},{"name":"LLM","optional":false},{"name":"LoRA","optional":false},{"name":"Postman","optional":false},{"name":"Pre-training","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Reinforcement Learning","optional":false},{"name":"Rest API","optional":false},{"name":"SLURM","optional":false},{"name":"Together AI","optional":false},{"name":"TypeScript","optional":false},{"name":"PEFT","optional":true}],"status":"live","first_seen_at":"2026-03-10T20:37:31Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-26T01:08:16Z","board_verified":true,"closed_at":null,"days_open":229,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":228},"description":"About the role\nAs a Technical Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.\nRequired hours\nThis is a fulltime position working India daytime hours. The role will work both weekend days (Saturday and Sunday) as well as two additional weekdays.\nThis is a 4-day shift, 10 hours per day, with 2 additional hours of on-call coverage on Saturdays and Sundays.\nThe role would start as a Monday to Friday role for the first few months to allow for ramping up and learning from teammates. After being considered fully ramped, the role would transition to the 4-day weekend shift.\nResponsibilities\nEngage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services; ensure swift and effective solutions every time.\nAct as a customer facing SRE to ensure our customer’s Inference endpoints (running on Kubernetes) remain healthy, stable, and performant\nBecome a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams.\nAssist with hardware and platform migrations by validating system health and traffic routing. Monitor dashboards to detect anomalies and escalate with data-backed analysis\nManage customer-facing communications during incidents and degradations; translate deep technical findings (latency regressions, provider issues, network reachability drops) into clear, evidence-backed updates without exposing platform internals\nContribute infrastructure changes for model deployment, capacity rebalancing, and cluster configuration. You will execute infrastructure changes via pull requests (infra-as-code) for tasks such as endpoint configuration, model bringup/bringdown, and capacity scaling\nFlag engine-level bugs with logs and reproduction steps for engineering\nCollaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction.\nTransform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)\nMaintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers.\nBe flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers.\nRequirements\n6+ years of experience in a customer-facing technical role, SRE, DevOps, or infrastructure engineering, with at least 1 year in a support role for an AI service \nStrong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments.\nAdvanced, production-level experience with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, and container infrastructure\nFamiliarity with operating storage systems in HPC environments such as Vast and Weka\nProven ability to diagnose complex network-layer issues and read traces\nStrong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools\nDemonstrated expertise with observability tooling (e.g., Prometheus, Grafana) at scale\nDeep familiarity with REST API debugging and HTTP semantics\nExperience with LLM inference frameworks and LoRA fine-tuning and common training failure modes\nExperience with Infrastructure as Code and Git-based workflows\nBackground in GPU cluster management\nCloud platform experience (AWS, GCP, and/or Azure)\nFoundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters.\nComplex technical problem solving and troubleshooting, with a proactive approach to issue resolution\nAbility to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success.\nStrong sense of ownership and willingness to learn new skills to ensure both team and customer success.\nExcellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.\nAbility to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization.\nAbout Together AI\nTogether AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month.\nCompensation\nWe offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work for the respective hiring region. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.\nEqual Opportunity\nTogether AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.\nPlease see our privacy policy at https://www.together.ai/privacy.","description_format":"text","description_chars":6404,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Foundation Models","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-03-10T20:37:31Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.519,"p_room":0.28,"age_days":228,"expected_fill_days":55,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/together-technical-support-engineer-inference-india-weekends","json_url":"https://alion.io/job/together-technical-support-engineer-inference-india-weekends.json","meta":{"generated_at":"2026-10-26T01:55:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2409,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36054},"rest":"https://alion.io/mcp/rest/get_company?id=36054"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftogether-technical-support-engineer-inference-india-weekends"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftogether-technical-support-engineer-inference-india-weekends"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftogether-technical-support-engineer-inference-india-weekends"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/together-technical-support-engineer-inference-india-weekends\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftogether-technical-support-engineer-inference-india-weekends"}]}