{"id":981139,"url":"https://alion.io/job/togetherwork-account-manager","title":"Account Manager","company":{"id":685886,"name":"TogetherWork","domain":"togetherwork.com","url":"https://alion.io/company/togetherwork","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-16T15:38:13Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-14T22:07:31Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":58},"description":"Work Authorization Notice: Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.\nAccount Manager\nWe are looking for an Account Manager to serve as the primary strategic partner for assigned clients within our customer-facing organization. This role is responsible for owning client relationships, driving satisfaction and retention, and identifying growth opportunities across assigned accounts. The Account Manager partners closely with Sales, Customer Success, and Operations teams to ensure clients achieve their goals-delivering consistent value that supports long-term success and revenue growth.\nWhat you’ll do:\nClient Relationship Management\nManage client relationships and serve as the primary strategic partner for assigned accounts\nUnderstand client goals and ensure delivery of services aligned to their objectives\nResolve client issues with urgency and professionalism\nBuild trust through consistency and transparency in all client interactions\nPrepare and present business reviews to executive-level audiences\nRevenue Growth & Retention\nIdentify upsell and cross-sell opportunities within assigned accounts\nOwn the end-to-end renewal process\nAnalyze account health metrics to identify trends and improvement areas\nAccount Strategy & Cross-Functional Collaboration\nContribute to strategic account planning with cross-functional teams\nPartner with Product, Support, and/or Service teams to advocate for client needs\nWork closely with Sales, Customer Success, and Operations to deliver aligned outcomes\nAccount Operations & Documentation\nMaintain accurate records of client interactions and account activity\nUse CRM tools to manage and track account status, pipeline, and activity\nAI-Enabled & Data-Driven Ways of Working\nLeverage approved AI tools and automation to improve account management efficiency and consistency\nUse data, dashboards, and AI-supported insights to monitor account health and identify risks early\nContinuously build AI literacy and apply AI-enabled practices as part of day-to-day work\nContribute to a culture of continuous improvement by identifying opportunities to streamline workflows\nWhat you’ll bring:\nStrong client relationship management skills\nAbility to identify growth opportunities within assigned accounts\nExcellent communication and problem-solving abilities\nExperience using CRM tools to manage accounts\nCollaborative and proactive approach with strong follow-through\nTakes ownership and follows through without being asked\nBuilds trust through consistency and transparency\nComfortable managing multiple priorities in a fast-paced environment\nThrives in a collaborative, team-oriented culture\nComfortable with camera-on meetings and executive-level communication\nOrganized, analytical, and execution-focused with attention to detail\nProficient with Windows, Microsoft Office, and CRM applications\nExcellent written and oral communication skills\nWhy This Role:\nOwn meaningful client relationships as the primary strategic point of contact for assigned accounts\nWork at the intersection of client success, revenue growth, and product value in a fast-paced environment\nOperate in an AI-forward environment with access to modern tools that amplify your efficiency and impact\nContribute directly to measurable outcomes-client satisfaction, retention rates, and account growth-that matter to the business\nThe Company offers a comprehensive employee benefits program, including:\nMedical, dental, and vision insurance options\n100% Employer paid short/long term disability\nBasic Life\n401(k) option with 100% company match up to 4%\nNon-Exempt employees have a generous accrual policy\n10 sick days annually\n10 company paid holidays\n6 weeks paid parental leave\nInclusion and Diversity: TogetherWork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. TogetherWork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.\nTogetherWork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.\nOur mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.\nInterview Process & Expectations\nOur interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.\nTo ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.\nCandidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.\nCCPA Disclosure Notice: Click Here","description_format":"text","description_chars":5574,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-09-16T21:12:23Z"},{"event":"close","at":"2026-10-02T06:40:48Z"},{"event":"reopen","at":"2026-11-03T20:44:42Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.594,"p_room":0.45,"age_days":58,"expected_fill_days":38,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/togetherwork-account-manager","json_url":"https://alion.io/job/togetherwork-account-manager.json","meta":{"generated_at":"2026-11-15T02:46:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5150,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685886},"rest":"https://alion.io/mcp/rest/get_company?id=685886"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftogetherwork-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftogetherwork-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftogetherwork-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/togetherwork-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftogetherwork-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":981139}},{"tool":"search_jobs","arguments":{"company":"togetherwork.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":981139},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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