{"id":3537412,"url":"https://alion.io/job/togetherwork-client-accounting-manager","title":"Client Accounting Manager","company":{"id":685886,"name":"TogetherWork","domain":"togetherwork.com","url":"https://alion.io/company/togetherwork","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Monday.com","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-30T16:30:03Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-15T03:20:03Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Client Services Manager\nLocation: Columbus, GA | Hybrid, minimum three days onsite\nType: Full-Time | Exempt\nAbout Us\nTogetherWork provides software and services that help organizations manage their operations and serve their communities. Within our OmegaFi business, LegFi supports organizations in the Greek life and higher education markets with technology-enabled financial management and client services.\nOur Managed Services teams help customers navigate financial processes, use our platform effectively, and receive the guidance and services they need to succeed.\nThe Role\nWe're looking for an experienced Client Services Manager to lead our LegFi Plus and Premier Managed Services teams.\nThis is an opportunity for a people-focused, strategic leader who enjoys building processes, developing teams, and improving the customer experience in a growing, evolving environment.\nAs we continue transitioning managed-services customers to LegFi, you'll play a central role in establishing operational stability, strengthening customer relationships, and developing consistent service delivery standards.\nYou'll oversee a team of approximately 8-10 employees, including potential indirect reports, and report to the Director of Operations. You'll combine hands-on operational leadership with strategic planning, performance management, and cross-functional collaboration.\nThe ideal candidate is comfortable navigating ambiguity, making sound business decisions, and building structure while keeping customers and employees at the center of those decisions.\nWhat You'll Do\nLead and Develop a High-Performing Team\nManage, coach, and develop the LegFi Plus and Premier Client Services teams, establishing clear performance expectations and accountability.\n\nOversee daily operations, workload distribution, service quality, and team productivity.\n\nProvide ongoing feedback, performance management, and professional development opportunities.\n\nIdentify operational challenges, address bottlenecks, and implement practical improvements that help the team succeed.\n\nDeliver an Exceptional Customer Experience\nOversee customer-facing managed services, ensuring responsive, accurate, and consistent service delivery.\n\nMonitor customer service requests, response times, resolution timelines, and service-level agreements.\n\nEnsure Premier bookkeeping deliverables, including accounts receivable, accounts payable, budgeting, and bank reconciliations, are completed accurately and on time through effective team oversight and coordination.\n\nServe as a senior escalation point for complex customer concerns, service delays, and deliverable issues.\n\nIdentify customer satisfaction and retention risks, implementing proactive solutions to strengthen relationships.\n\nBuild Scalable Processes and Operational Excellence\nDevelop and refine standard operating procedures, account review processes, customer health indicators, and service delivery workflows.\n\nEstablish clear expectations and repeatable processes as Managed Services continues evolving within LegFi.\n\nBuild and maintain reporting dashboards using tools such as Zendesk and Monday.com.\n\nAnalyze service-level performance, customer satisfaction, resolution times, workload trends, and deliverable accuracy.\n\nUse operational data to identify improvement opportunities and communicate recommendations to leadership.\n\nCollaborate Across Teams\nPartner with Internal Operations, Client Accounting, Account Management, and Support to ensure seamless customer service.\n\nCoordinate customer financial-service requests and monitor progress toward deliverable deadlines.\n\nEnsure team members maintain strong product knowledge and appropriately escalate technical issues.\n\nSupport the adoption of product enhancements, updated workflows, and operational changes.\n\nWhat You Bring\n5-7 years of relevant professional experience, including prior people-management experience.\n\nExperience in SaaS, financial technology, or technology-enabled managed services.\nExperience with Zendesk, Monday.com, Power BI, or similar reporting and workflow management tools.\n\nDemonstrated experience leading a customer-facing service, support, account management, or managed-services team.\n\nStrong people leadership capabilities, including coaching, performance management, workload planning, and accountability.\n\nExperience improving operational processes, developing workflows, and implementing service standards.\n\nWorking knowledge of financial operations, including billing, budgeting, banking processes, bookkeeping, or money movement.\n\nExperience working with software platforms and translating technical processes into effective customer service.\n\nAbility to analyze operational metrics, build or improve reporting, and use data to guide decisions.\n\nStrong communication, problem-solving, organizational, and customer escalation management skills.\n\nAbility to make informed decisions and lead teams through changing priorities and evolving business processes.\n\nBonus Points For\nFamiliarity with accounts receivable, accounts payable, and bank reconciliation workflows.\n\nExperience supporting customer migrations, operational transitions, or newly established service models.\n\nExperience serving Greek life organizations or the higher education market.\n\nAn associate's or bachelor's degree in a business-related field.\n\nThe Company offers a comprehensive employee benefits program, including:\nMedical, dental, and vision insurance options\n100% Employer paid short/long term disability\n100% employer-paid Basic Life and AD&D insurance\n401(k) retirement plan with a 100% company match up to 4%\nFlexible paid personal/vacation time built on mutual trust and accountability\n10 sick days annually\n10 company paid holidays\n12 weeks paid parental leave\nSalary Range Disclosure\nThe base range represents the low and high end of the TogetherWork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of TogetherWork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.\nSalary Range\n$65,000/ year \nInclusion and Diversity\nTogetherWork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. TogetherWork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. \nInterview Process & Expectations\nOur interview process is designed to help us understand your relevant experience, leadership approach, and ability to support our customers and teams.\nThe anticipated process includes an initial recruiter conversation, a hiring manager interview, and a potential follow-up interview.\nCCPA Disclosure Notice: Click Here","description_format":"text","description_chars":7109,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-10-30T18:06:58Z"},{"event":"close","at":"2026-10-30T22:26:41Z"},{"event":"reopen","at":"2026-10-31T02:35:37Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.884,"p_room":0.9,"age_days":14,"expected_fill_days":38,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/togetherwork-client-accounting-manager","json_url":"https://alion.io/job/togetherwork-client-accounting-manager.json","meta":{"generated_at":"2026-11-15T03:22:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6347,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685886},"rest":"https://alion.io/mcp/rest/get_company?id=685886"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftogetherwork-client-accounting-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftogetherwork-client-accounting-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftogetherwork-client-accounting-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/togetherwork-client-accounting-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftogetherwork-client-accounting-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3537412}},{"tool":"search_jobs","arguments":{"company":"togetherwork.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3537412},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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