{"id":1976323,"url":"https://alion.io/job/togetherwork-customer-onboarding-specialist","title":"Customer Onboarding Specialist","company":{"id":685886,"name":"TogetherWork","domain":"togetherwork.com","url":"https://alion.io/company/togetherwork","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T19:33:51Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T17:56:46Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Customer Onboarding Specialist \nLocation: Austin, TX (Hybrid) or Remote (US)\nThe Customer Onboarding Specialist is responsible for guiding new customers through a structured, high-quality onboarding experience that enables successful adoption, early value realization, and a smooth transition into ongoing support and success models. This role operates within the Professional Services & Onboarding organization and plays a critical role in setting the foundation for long-term customer outcomes.\nWhat You'll Do: \nCustomer Onboarding & Adoption\nExecute standardized onboarding engagements aligned to defined onboarding frameworks and timelines\nGuide customers through setup, configuration, and orientation activities to ensure readiness and adoption\nDeliver training and enablement resources tailored to customer needs and maturity\nIdentify onboarding risks, escalate issues appropriately, and support resolution to maintain momentum\nDelivery Execution & Coordination\nTrack onboarding progress against milestones, timelines, and success criteria\nMaintain accurate onboarding documentation, customer notes, and delivery artifacts\nCollaborate cross-functionally to ensure smooth handoffs to Customer Success or Support teams\nContinuous Improvement & Enablement\nContribute to the documentation and refinement of onboarding processes, templates, and best practices\nParticipate in feedback loops to improve onboarding quality, consistency, and efficiency\nSupport adoption of new tools, methodologies, and operating standards introduced by the organization\nAI-Enabled & Data-Driven Ways of Working\nLeverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency\nUse data, dashboards, and AI-supported insights to monitor onboarding health, identify risks, and inform next steps\nContinuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery\nWhat You'll Bring: \nCore Capabilities\nStrong communication, facilitation, and customer engagement skills\nAbility to manage multiple onboarding engagements with attention to detail and follow-through\nProblem-solving mindset with a focus on customer outcomes\nOperational & Technical Skills\nFamiliarity with onboarding methodologies, tools, and delivery frameworks\nComfort working with data, dashboards, and structured processes\nAbility to document processes clearly and maintain accurate records\nMindset & Behaviors\nCustomer-centric and adaptable in dynamic environments\nOwnership-oriented, proactive, and accountable\nCollaborative team player aligned to shared goals and outcomes\nWhat Drives Us\nAt Togetherwork, we exist to help community-driven organizations grow and thrive-creating better experiences for the people they serve. As part of our team, you contribute to our TW28 vision by living our core values: Obsess over our customers. Own it. Together. Move fast with purpose. These values guide how we work, collaborate, and deliver outcomes-building a stronger company, together.\nWork Authorization Notice: Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.\nThe Company offers a comprehensive employee benefits program, including:\nMedical, dental, and vision insurance options\n100% Employer paid short/long term disability\n100% employer-paid Basic Life and AD&D insurance\n401(k) retirement plan with a 100% company match up to 4%\nFlexible paid personal/vacation time built on mutual trust and accountability\n10 sick days annually\n10 company paid holidays\n12 weeks paid parental leave\nSalary Range Disclosure\nThe base range represents the low and high end of the TogetherWork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of TogetherWork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.\nSalary Range\n$60,000\nInclusion and Diversity: TogetherWork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. TogetherWork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. \nInterview Process & Expectations\nOur interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.\nTo ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.\nCCPA Disclosure Notice: Click Here","description_format":"text","description_chars":5185,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-10-06T21:32:15Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":0.9,"age_days":13,"expected_fill_days":33,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/togetherwork-customer-onboarding-specialist","json_url":"https://alion.io/job/togetherwork-customer-onboarding-specialist.json","meta":{"generated_at":"2026-10-20T20:04:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23264,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685886},"rest":"https://alion.io/mcp/rest/get_company?id=685886"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftogetherwork-customer-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftogetherwork-customer-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftogetherwork-customer-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/togetherwork-customer-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftogetherwork-customer-onboarding-specialist"}]}