{"id":3901667,"url":"https://alion.io/job/togetherwork-manager-onboarding-and-professional-services","title":"Manager Onboarding and Professional Services","company":{"id":685886,"name":"TogetherWork","domain":"togetherwork.com","url":"https://alion.io/company/togetherwork","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":118000,"max":123500,"currency":"USD","period":"year","gross":null,"usd_annual":123500},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-11-06T20:25:54Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T14:28:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Manager, Onboarding & Professional Services \nLocation: Hybrid (Atlanta, GA)\nAbout Us\nAt TogetherWork, we help community-driven organizations grow and thrive by creating better experiences for the people they serve. Protech delivers association management software to nonprofit and membership organizations.\nAbout This Role\nLead the people, capacity, and operational coordination behind successful enterprise customer onboarding and professional services delivery. You will coach Solution Consultants and other assigned delivery resources, balance staffing across concurrent engagements, and partner closely with project management and technical teams to anticipate risks and deliver reliable customer outcomes. This is a delivery operations and people leadership position, not a hands-on developer or project manager role.\nWhat You'll Do\nLead, coach, and develop assigned Solution Consultants and delivery professionals through clear goals, feedback, one-on-ones, and performance accountability.\nOwn resource scheduling and capacity visibility across onboarding and post-implementation consulting work; identify staffing constraints and rebalance priorities with stakeholders.\nMonitor billable utilization, time-entry discipline, estimates, and workload forecasts; raise delivery or capacity risks early.\nPartner with the PMO on project sequencing, dependencies, milestones, staffing, and documentation to support predictable enterprise implementations.\nCoordinate with UX, MX, Integrations, Product, Engineering, and other delivery partners to ensure appropriate expertise is available without requiring hands-on technical execution.\nSupport escalations, requirements documentation, scope clarity, quality standards, launch readiness, and transitions to support.\nImprove delivery practices, cross-training, playbooks, and backup coverage across teams and contractors.\nUse approved AI tools responsibly to improve analysis, documentation, planning, and team productivity while maintaining human review and data protection.\nWhat You'll Bring\n8 or more years in professional services, onboarding, implementation, or related customer delivery functions, including people leadership experience.\nDemonstrated experience scheduling people across concurrent projects, forecasting capacity, and managing utilization.\nExperience coaching and developing delivery professionals while holding teams accountable for outcomes.\nUnderstanding of enterprise project lifecycles, milestones, requirements gathering, dependencies, and delivery risks.\nExperience with billable services, time-and-materials work, or comparable delivery economics.\nAbility to collaborate across project management, consulting, and technical teams and communicate risks clearly.\nPractical experience applying AI tools responsibly to delivery, analysis, documentation, or productivity.\nWorking understanding of delivery involving integrations, web experiences, data, or CRM-based platforms.\nBonus Points \nMicrosoft Dynamics CRM, DNN, association management software, or comparable business platforms.\nZendesk or comparable service-ticketing workflows.\nExperience with data migration, API integrations, contractors, offshore partners, or delivery quality practices.\nOnboarding is a defining moment in the Gingr customer lifecycle. This role directly influences customer confidence, adoption, and long-term retention. The Director of Onboarding & Professional Services ensures that Gingr customers start strong - at scale.\nThe Company offers a comprehensive employee benefits program, including:\nMedical, dental, and vision insurance options\n100% Employer paid short/long term disability\nBasic Life\n401(k) option with 100% company match up to 4%\nFlexible paid personal/vacation time built on mutual trust and accountability\n10 sick days annually\n10 company paid holidays\n6 weeks paid parental leave\nPet Insurance\nMedical Travel Benefits\nInfertility Benefits\nTeladoc\nEmployee Assistance Program\nWellness Benefits & Engagement Platform\nSalary Range Disclosure \nThe base range represents the low and high end of the TogetherWork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of TogetherWork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.\nSalary Range\n$118,000- $123,500/ year \nInclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. \nInterview Process & Expectations\nOur interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.\nTo ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.\nCCPA Disclosure Notice: Click Here","description_format":"text","description_chars":5509,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-11-07T01:01:56Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":37,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":123500,"is_top_pay":false},"html_url":"https://alion.io/job/togetherwork-manager-onboarding-and-professional-services","json_url":"https://alion.io/job/togetherwork-manager-onboarding-and-professional-services.json","meta":{"generated_at":"2026-11-11T15:57:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29888,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685886},"rest":"https://alion.io/mcp/rest/get_company?id=685886"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftogetherwork-manager-onboarding-and-professional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftogetherwork-manager-onboarding-and-professional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftogetherwork-manager-onboarding-and-professional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/togetherwork-manager-onboarding-and-professional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftogetherwork-manager-onboarding-and-professional-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3901667}},{"tool":"search_jobs","arguments":{"company":"togetherwork.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3901667},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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