{"id":2788564,"url":"https://alion.io/job/tohands-customer-support-specialist","title":"Customer Support Specialist","company":{"id":4442678,"name":"Tohands","domain":"tohands.in","url":"https://alion.io/company/tohands","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18000,"max":30000,"currency":"INR","period":"month","gross":null,"usd_annual":3804},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-09T04:35:57Z","employer_posted_date":"2026-05-09","last_verified_at":"2026-10-20T11:10:09Z","board_verified":true,"closed_at":null,"days_open":164,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":164},"description":"Job Overview:\nWe are looking for a Customer Support Specialist who can handle customer queries efficiently, ensure quick resolution, and provide a seamless customer experience.\nKey Responsibilities:\nCustomer Onboarding \nHandle customer queries via calls, chats, and emails\nResolve issues in a timely and professional manner\nMaintain records of customer interactions\nCoordinate with internal teams for issue resolution\nEnsure high customer satisfaction and retention\nRequirements:\n1-3 years of experience in customer support or similar role\nGood communication skills (English + Hindi preferred)\nBasic understanding of CRM tools is a plus\nAbility to work in a fast-paced/startup environment\nStrong problem-solving and interpersonal skills\nPreferred:\nExperience in handling high-volume customer queries\nExposure to tech/product-based companies","description_format":"text","description_chars":840,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-17T17:43:03Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.167,"p_room":0.28,"age_days":164,"expected_fill_days":20,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":3804,"is_top_pay":false},"html_url":"https://alion.io/job/tohands-customer-support-specialist","json_url":"https://alion.io/job/tohands-customer-support-specialist.json","meta":{"generated_at":"2026-10-20T15:02:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16879,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4442678},"rest":"https://alion.io/mcp/rest/get_company?id=4442678"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftohands-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftohands-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftohands-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tohands-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftohands-customer-support-specialist"}]}