{"id":2016893,"url":"https://alion.io/job/tohtem-it-technicien-support-de-proximite-hf","title":"Technicien support de proximité H/F","company":{"id":3908478,"name":"TOHTEM","domain":"tohtem.fr","url":"https://alion.io/company/tohtem-it","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toulouse, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25000,"max":30000,"currency":"EUR","period":"year","gross":null,"usd_annual":33758},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T08:58:19Z","employer_posted_date":null,"last_verified_at":"2026-09-21T08:58:19Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"Tu intègres une DSI et participes au support de niveau 1 sur un ensemble d’infrastructures informatiques. Ton rôle consiste à accompagner les utilisateur·rices dans la résolution de leurs incidents et à contribuer au bon fonctionnement du système d’information.\n\n Tes principales missions :\nTu prends en charge les incidents provenant du site de Toulouse (proximité) ainsi que de l’ensemble des agences via la hotline, sur les périmètres postes de travail, sauvegardes, serveurs et infrastructures associées. Cette répartition pourra évoluer vers davantage de proximité.\nTu traites en moyenne une vingtaine d’appels par jour, concernant des problématiques techniques et fonctionnelles, notamment :\nl’utilisation des postes de travail (PC, téléphonie), sur les aspects matériels et applicatifs,\nl’accompagnement à l’usage des outils de visioconférence,\nle déploiement, la mise à jour et le maintien des postes de travail,\nle suivi et la surveillance des sauvegardes,\nles migrations d’infrastructures réseaux ou serveurs,\nl’interconnexion de sites.\nTu assures l’escalade des incidents vers les ingénieur·es support et le/la chef·fe d’équipe lorsque nécessaire, afin de bénéficier de leur expertise et faire avancer les dossiers.\nProfil recherché\nTu disposes d’une première expérience en support informatique (helpdesk / proximité) ou d’une formation en informatique avec une forte appétence pour le terrain\nTu as de bonnes connaissances des environnements postes de travail (Windows, bureautique, téléphonie)\nTu es à l’aise avec les environnements techniques liés aux réseaux, serveurs et sauvegardes (une première approche est un plus)\nTu sais diagnostiquer, analyser et résoudre des incidents de niveau 1 avec méthode\nTu fais preuve de rigueur, d’organisation et d’un bon sens du service\nTu apprécies le contact utilisateur·rice et tu sais t’adapter à différents interlocuteur·rices\nTu sais travailler en équipe tout en étant autonome dans la gestion de tes tickets\nTu es à l’aise pour communiquer, à l’oral comme à l’écrit, et tu sais escalader au bon moment","description_format":"text","description_chars":2059,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:04:23Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.749,"p_room":0.75,"age_days":29,"expected_fill_days":37,"reasons":["seen:29","velocity","win:late"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":33758,"is_top_pay":false},"html_url":"https://alion.io/job/tohtem-it-technicien-support-de-proximite-hf","json_url":"https://alion.io/job/tohtem-it-technicien-support-de-proximite-hf.json","meta":{"generated_at":"2026-10-21T20:41:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29416,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908478},"rest":"https://alion.io/mcp/rest/get_company?id=3908478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftohtem-it-technicien-support-de-proximite-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftohtem-it-technicien-support-de-proximite-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftohtem-it-technicien-support-de-proximite-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tohtem-it-technicien-support-de-proximite-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftohtem-it-technicien-support-de-proximite-hf"}]}