{"id":2191122,"url":"https://alion.io/job/tohtem-technicien-support-referent-n1-hf","title":"Technicien Support Référent N1 - H/F","company":{"id":3908478,"name":"TOHTEM","domain":"tohtem.fr","url":"https://alion.io/company/tohtem-it","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toulouse, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27000,"max":29000,"currency":"EUR","period":"year","gross":null,"usd_annual":32474},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T12:29:53Z","employer_posted_date":null,"last_verified_at":"2026-10-09T12:29:53Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"En renfort des équipes d’exploitation de notre client fonctionnant en 3x8 (sur la plage 6h00 – 18h00) avec 2 shift horaire matin ou après-midi, tu assures le support opérationnel et tu participes à l'absorption des pics de charge de la supervision.\nResponsable de la consolidation de la météo des services clients, tu garantis la réalisation des opérations courantes dans le respect des procédures établies chez le client. Tu collabores étroitement avec les équipes de pilotage ainsi que les niveaux d'escalade N2 et N3.\nTes missions principales\n1. Maintien en condition opérationnelle & Exploitation\n- Traiter les requêtes courantes : demandes de travaux, checkouts, accès EMC et sollicitations spécifiques.\n- Effectuer les contrôles récurrents (checks) sur l'ensemble des environnements clients.\n- Produire et diffuser les reportings et météos de service.\nApporter un support technique ponctuel au management sur l'analyse de sujets complexes.\n2. Accompagnement & Montée en compétences\n- Assurer l'inclusion des nouveaux arrivants (vérification des prérequis techniques, création de comptes, attribution des droits d'accès).\n- Accompagner la montée en compétences des nouveaux pilotes via l'outil e-SkillsMatrix.\n3. Amélioration continue & Sécurité\n- Identifier les axes d'amélioration (méthodes et outils) et contribuer activement à l'évolution de la méthodologie du plateau chez le client.\n- Appliquer strictement les consignes de sécurité SI spécifiques à la prestation et signaler toute anomalie susceptible d'impacter le SI du client ou le plateau.\n4. Suivi administratif\n- Réaliser la saisie mensuelle des activités dans les délais impartis.\nProfil recherché\nExpérience : Une première expérience réussie en support N1 ou exploitation informatique, idéalement en environnement de production / pilotage chez un client ou en ESN.\nSavoir-être : Sens du service client, rigueur, communication claire, esprit d'équipe et bonne gestion du stress pendant les pics de charge.\nSavoir-faire : Bonnes capacités d'analyse technique, respect strict des procédures d'exploitation et des consignes de sécurité SI du client.","description_format":"text","description_chars":2115,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-09T17:56:00Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.841,"p_room":0.9,"age_days":15,"expected_fill_days":37,"reasons":["seen:15","velocity","win:mid"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":32474,"is_top_pay":false},"html_url":"https://alion.io/job/tohtem-technicien-support-referent-n1-hf","json_url":"https://alion.io/job/tohtem-technicien-support-referent-n1-hf.json","meta":{"generated_at":"2026-10-25T14:21:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20632,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908478},"rest":"https://alion.io/mcp/rest/get_company?id=3908478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftohtem-technicien-support-referent-n1-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftohtem-technicien-support-referent-n1-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftohtem-technicien-support-referent-n1-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tohtem-technicien-support-referent-n1-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftohtem-technicien-support-referent-n1-hf"}]}