{"id":2613555,"url":"https://alion.io/job/tokyojoes-service-pro-shift-leader","title":"Service Pro / Shift Leader","company":{"id":4421427,"name":"Tokyo Joe's","domain":"tokyojoes.com","url":"https://alion.io/company/tokyojoes","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"D","score":43,"open_postings":78,"ghost_share":0.949,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Castle Rock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1137},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-03T17:03:19Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-31T00:38:20Z","board_verified":true,"closed_at":null,"days_open":88,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":86},"description":"Description\nAs a Service Pro, you are our elite! You are responsible for leading and managing the operations of the restaurant as a manager would. A service pro has mastered operations and takes on responsibility for training and development of new and current team members. We are looking for people with experience in training, can share positive vibes, is a good communicator, and provides top notch service. This role provides an opportunity to empower others be their best.\nRESPONSIBILITIES\nCreate positive guest and team member experiences, creating a fun and energetic vibe\nTake guests’ food orders and handle cash and credit transactions\nFollow Tokyo Joes operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shift\nDemonstrate knowledge of the brand and menu items\nFollow sanitation and safety procedures including knife handling and kitchen equipment\nMaintain cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areas\nEffectively handle guest concerns and complaints\nTrain new employees on station tasks\nWork as a team to prepare the restaurant for each shift\nActs with integrity, honesty and knowledge that promotes the culture of Tokyo Joes\nMaintains regular and consistent attendance and punctuality\nManage others through positive communication, teamwork and delegation to complete tasks\nFood, Team Member and Guest Safety\nCleanliness and maintenance of the restaurant and equipment\nEnforce and follow all company policies and procedures\nMastery of menu portion and allergens\nKNOWLEDGE/SKILLS/REQUIREMENTS\nExcellent guest service skills required.\nCash Handling and Managment\nAbility to work in a fast-paced environment for up to 8+ hours per shift.\nTeam oriented, adaptable, dependable, and strong work ethic.\nAbility to communicate effectively with guests and team members.\nAbility to work nights, weekends and holidays.\nAbility to work with sharp kitchen tools when in a prep 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