{"id":3695617,"url":"https://alion.io/job/toll-brothers-customer-care-representative","title":"Customer Care Representative","company":{"id":4423285,"name":"Toll Brothers","domain":"tollbrothers.com","url":"https://alion.io/company/tollcareercenter","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Randolph, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-03T17:58:37Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T14:14:26Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nJoin an award-winning company!\nWho are we?\nSince 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 markets. We’re the country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers.\nFrom the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.\nToll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Randolph, New Jersey.\nWhat is the opportunity?\nThis position is on-site 5 days per week.\nThe Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of Service Requests. This role will also perform functionality & Home Complete Inspections on homes prior to the Home Orientation.\nWhat are the primary responsibilities?\nConduct routine Homeowner meetings to observe and assess warranty request submissions \nService appointment communications and coordination between Homeowners and Trade Partners\nService Request Management: entering, updating, closing and Purchase Order processing\nConduct Home Complete/Quality Inspections prior to delivery to the Customer\nResponsible for customer satisfaction metrics related to homeowners served\nAll other duties as assigned\nThis is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!\nQualifications\nDoes this describe you?\nOutstanding Customer Service Skills\nAbility to plan and prioritize while focusing on detail orientation and effective time management\nWhen speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely\nApplies creative problem-solving to address business needs and issues\nStrong computer skills including Outlook, Excel, and Word\nDo you have these qualifications?\nEssential:High school diploma or equivalent\n3 - 5 years of residential construction experience\n\nPreferred:Experience with a service department\n1 - 3 years of Customer Service Experience\n\nThe salary for this position is $26.61-$35.28 per hour.\nWe offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more! Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!\nToll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. 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