{"id":1661393,"url":"https://alion.io/job/toll-group-air-freight-operations-assistant-manager-import-export","title":"Air Freight Operations Assistant Manager - Import & Export","company":{"id":1835058,"name":"Toll Group","domain":"tollgroup.com","url":"https://alion.io/company/tollgroup-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":68,"ghost_share":0,"stale_share":0.971,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2178},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-27T13:19:30Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"About Toll Group\nAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com\nPURPOSE OF THE JOB\nThe Air Freight Operations Assistant Manager is responsible for managing complex air freight operations across import, export, and domestic transport activities. This role ensures timely and compliant cargo movement, accurate documentation, and effective coordination with internal and external stakeholders. The senior coordinator also provides guidance to junior team members and contributes to process improvements and cost efficiency.\nPRIMARY DUTIES & RESPONSIBILITIES\nManage end-to-end air freight operations for import/export, including booking, documentation, and dispatch for priority or complex shipments.\nLiaise with airlines, freight forwarders, customs brokers, and transport providers to ensure smooth cargo movement and compliance with regulations.\nPrepare and review air waybills, customs declarations, and other critical documentation.\nMonitor shipment progress, proactively address delays or disruptions, and communicate solutions to customers and stakeholders.\nCoordinate cargo pick-ups and deliveries, including local transport and warehouse interactions.\nOversee job management including WIPS, accruals, cost control, and timely closures.\nValidate and approve customer invoices, reports, and creditor payments; identify opportunities for cost optimization.\nMaintain accurate shipment records and ensure timely updates in internal systems (e.g., CargoWise One).\nEnsure adherence to customs, quarantine, and aviation regulations; provide guidance on compliance matters.\nRespond to customer inquiries and maintain strong client relationships through proactive communication.\nContribute to process improvement initiatives and operational best practices.\nMentor and support junior coordinators, fostering a collaborative team environment.\nDemonstrate commercial awareness by analyzing job profitability and supporting financial performance.\nPrevious Work Experience & Qualifications\n3-5 years’ experience in air freight operations, with exposure to complex or high-volume shipments.\nStrong understanding of customs and aviation regulations.\nProficiency in freight management systems (e.g., CargoWise One) and Microsoft Office Suite.\nExcellent organizational, problem-solving, and communication skills.\nAbility to manage multiple priorities in a fast-paced, deadline-driven environment.\nDetail-oriented with a focus on accuracy, compliance, and continuous improvement.\nProven ability to work independently and guide junior team members.\nCustomer-focused mindset with strong relationship management skills.\nWhat moves you?\nAt Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.\nAre you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.\nAt Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.\nTo find out more about us visit www.careers.tollgroup.com\nYou must be entitled to work in United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical.","description_format":"text","description_chars":4634,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport","Consumer Goods","Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-02T03:51:22Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.61,"p_room":0.75,"age_days":27,"expected_fill_days":31,"reasons":["conf:16","stale_co","urgency","velocity","win:late","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/toll-group-air-freight-operations-assistant-manager-import-export","json_url":"https://alion.io/job/toll-group-air-freight-operations-assistant-manager-import-export.json","meta":{"generated_at":"2026-10-28T06:28:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8558,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1835058},"rest":"https://alion.io/mcp/rest/get_company?id=1835058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftoll-group-air-freight-operations-assistant-manager-import-export"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftoll-group-air-freight-operations-assistant-manager-import-export"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftoll-group-air-freight-operations-assistant-manager-import-export"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/toll-group-air-freight-operations-assistant-manager-import-export\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftoll-group-air-freight-operations-assistant-manager-import-export"}]}