{"id":1425882,"url":"https://alion.io/job/toll-group-global-key-account-manager-3","title":"Global Key Account Manager","company":{"id":1835058,"name":"Toll Group","domain":"tollgroup.com","url":"https://alion.io/company/tollgroup-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":74,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Los Angeles, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":152000,"max":253000,"currency":"USD","period":"year","gross":null,"usd_annual":253000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-02-23T00:00:00Z","employer_posted_date":"2026-02-23","last_verified_at":"2026-10-20T08:42:08Z","board_verified":true,"closed_at":null,"days_open":239,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":239},"description":"About Toll Group\nAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com\nPurpose of the Position\nThe Global Key Account Manager (GKAM) is responsible for leading the commercial and operational performance of designated multinational customers across all regions and products. This role drives global Gross Profit (GP) and volume growth, increases wallet share, ensures contract compliance, and delivers service excellence. The GKAM will collaborate closely with regional and global teams including Business Development, Operations, Tender Management, and Customer Service to ensure seamless, high-quality execution.\nPrimary Duties & Responsibilities\n1. Account Development & Growth\nServe as the global commercial lead for assigned Global Strategic Customers (GSC).\n\nBuild and maintain strong, trust-based relationships across all levels of the customer organization.\n\nConduct regular business reviews (monthly, quarterly, annual) to evaluate KPIs, performance trends, and action plans.\n\nProactively resolve service issues and escalations with operational and product counterparts.\n\nEnsure full compliance with contractual commitments and Service Level Agreements (SLAs).\n\n2. Key Account Excellence\nProactively manage and develop an allocated global customer portfolio.\n\nAct as the primary point of contact and ensure high-quality communication with clients.\n\nLead customer meetings including KPI discussions, performance reviews, and new product introductions.\n\nDrive issue resolution and maintain high customer satisfaction levels.\n\nCoordinate closely with Global and Local Account Managers to support opportunity qualification and development.\n\nCollaborate with Global Account Owners (Global Leads) as required.\n\n3. Strategic Growth\nDevelop and execute strategic account plans to expand wallet share and profitability.\n\nIdentify cross-selling opportunities, new tradelanes, and solution-based growth.\n\nAlign customer strategies with global and regional commercial priorities.\n\nSupport rate negotiations, contract renewals, and governance processes.\n\n4. Operational Performance & Governance\nSupport onboarding of new business and oversee proper implementation.\n\nLead operational performance reviews and manage end-to-end service delivery.\n\nDevelop and maintain customer-specific Standard Operating Procedures (SOPs).\n\nMonitor and analyze performance data to identify trends, exceptions, and root causes.\n\nDrive process improvement, automation, and data integrity enhancements.\n\nEnsure global alignment with operations and product teams to meet customer expectations.\n\n5. Data & Reporting\nManage customer performance reporting including EDI and KPI scorecards.\n\nMaintain accurate CRM documentation (Salesforce or equivalent) on interactions, opportunities, and performance.\n\nSupport finance and operations in revenue tracking, GP performance, and DSO management.\n\n6. Collaboration & Stakeholder Management\nPartner closely with Global Account Owners, Regional Product Leads, and Operations leadership.\n\nAlign internal stakeholders under a “One Company” approach to deliver seamless service.\n\nEnsure consistent communication across network offices.\n\nRepresent the company at customer or industry events as needed.\n\nKey Performance Measures\nYear-over-year revenue, GP, and volume growth for assigned accounts.\n\nAchievement of service KPIs and customer satisfaction (e.g., NPS).\n\nAccuracy and timeliness of CRM data and reporting.\n\nEffective execution of account development processes.\n\nSuccessful SOP implementation and governance.\n\nRetention and expansion of key global customers.\n\nQualifications & Experience\nBachelor’s degree in Business, Supply Chain, Logistics, or related field.\n\nMinimum 5+ years’ experience in freight forwarding, logistics, or account management, including global account responsibility.\n\nProven ability to lead complex multinational customer relationships and drive strategic growth.\n\nStrong knowledge of international logistics (air, ocean, customs) and trade compliance.\n\nStrong commercial mindset, strategic thinking, and ability to influence globally.\n\nHigh proficiency in Microsoft PowerPoint, Excel, and CRM platforms (Salesforce preferred).\n\nExperience with EDI/API-based performance management and KPI tracking is an advantage.\n\nResilient, adaptable, culturally aware, and able to work with high professionalism.\n\nPay Transparency:\nIn compliance with applicable state and local laws, the salary range for this position varies based on the work location. Please review the ranges below:\nExpected pay range: $152,000 - $253,000\nThese ranges represent the minimum and maximum salary the employer reasonably expects to pay for this position, based on the location where the work will be performed. Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors.”\nRemote Work Considerations: If the position allows remote work, the salary range applicable to the employee's home location will apply.\n\nInternal Transfers/Promotions: For current employees seeking internal transfers or promotions, the salary range for the new position will be provided in accordance with applicable laws.\n\nBenefits and Other Compensation: Toll offers all full-time employees paid vacation, sick time, floating holiday time, health benefits, life insurance & personal accident insurance, and 401k with company match.\n\nWhat moves you?\nAt Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.\nAre you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.\nAt Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.\nTo find out more about us visit www.careers.tollgroup.com\nYou must be entitled to work in United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical.","description_format":"text","description_chars":7410,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-09-28T23:38:59Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.164,"p_room":0.28,"age_days":239,"expected_fill_days":29,"reasons":["conf:2","stale_co","urgency","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":253000,"is_top_pay":true},"html_url":"https://alion.io/job/toll-group-global-key-account-manager-3","json_url":"https://alion.io/job/toll-group-global-key-account-manager-3.json","meta":{"generated_at":"2026-10-20T13:42:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15308,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1835058},"rest":"https://alion.io/mcp/rest/get_company?id=1835058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftoll-group-global-key-account-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftoll-group-global-key-account-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftoll-group-global-key-account-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/toll-group-global-key-account-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftoll-group-global-key-account-manager-3"}]}