{"id":2833610,"url":"https://alion.io/job/toll-group-it-application-services-senior-specialist-workato","title":"IT Application Services Senior Specialist (Workato)","company":{"id":1835058,"name":"Toll Group","domain":"tollgroup.com","url":"https://alion.io/company/tollgroup-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":62,"ghost_share":0,"stale_share":0.903,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-19T04:17:18Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-02T13:53:21Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"About Toll Group\nAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com\nIncident management activities including diagnosis and resolution for failed, delayed, or erroneous integrations. \nWorkato recipe support, including retries, configuration fixes, and error handling. \nConnector configuration and credential management within Workato. \nApplication-layer support for API, AS2, SFTP, and file-based integrations executed via Workato. \nMonitoring of Workato platform health, recipes, and job executions. Setting up alerts and alert-based incidents in SNOW for Critical alerts\nManaging Service account & certificate renewals, IP whitelisting changes as per requirements\nParticipating in HA/DR activities and producing HA/DR test results\n Change management activities including break-fix and minor configuration changes for onboarded customers. \nRelease support for Workato recipe changes (non-infrastructure). \n Problem management activities including root cause analysis (RCA) and preventive actions for P1 & P2. \nService request management activities like any request for information, etc.\n Knowledge management - Knowledge base (KEDB) creation and maintenance. \nCoordination with AWS MS / Infrastructure teams and escalation to Workato OEM support as required.\n Vulnerability Management - fixing vulnerabilities as per the SLAs recommended by the Toll Security team \nParticipation in weekly and monthly service reviews/governance forums. \nSupport any minor changes or enhancements (< 40 p-hrs) - for onboarded customers on Workato Platform\n Patching support for non-prod and prod servers\nManaging Workato platform configuration (OPA)\nManaging OnPrem Agent (OPA) Upgrade and configuration\nManaging SFTP users and directory structures/creation requests\nManaging S3 bucket structure and lifecycle rules\nManaging IAM roles and policies related to Workato and MFT\nManaging Secrets and key usage within integration scope\nOwnership of overall Workato/AWS transfer family ecosystem\nPRE-REQUISITES:\nTotal 8-10 years of Integration L3 Support (WebMethods/BizTalk) experience with 2+ years of hands-on experience on Workato integration\nSound understanding of AWS Transfer Family (S3 bucket, troubleshooting in AWS by using CloudWatch logs, etc.)\nWillingness to work in Shift\nAt least 4 years of experience creating design documents, training documents, KM documents, test cases and deployment plans for Change Requests/Enhancements\nShould be well conversant with different types of incidents/service requests in Integration Support engagements\nHigh-level knowledge of Cloud, Servers, Network and other IT Infrastructure\nHighly analytical in problem solving with the ability to apply innovative thinking\nNice to have - Experience in service management tools like ServiceNow (SNOW)\nNice to have - Experience in case management with product vendors\nITIL Certification (advantageous)\nOutstanding interpersonal skills\nExceptional communication skills\nWhat moves you?\nAt Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.\nAre you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.\nAt Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.\nTo find out more about us visit www.careers.tollgroup.com\nYou must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.","description_format":"text","description_chars":4944,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Warehousing"],"lifecycle":[{"event":"open","at":"2026-10-19T04:17:18Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.692,"p_room":0.9,"age_days":14,"expected_fill_days":34,"reasons":["conf:2","stale_co","urgency","velocity","win:mid","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/toll-group-it-application-services-senior-specialist-workato","json_url":"https://alion.io/job/toll-group-it-application-services-senior-specialist-workato.json","meta":{"generated_at":"2026-11-02T21:59:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30882,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1835058},"rest":"https://alion.io/mcp/rest/get_company?id=1835058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftoll-group-it-application-services-senior-specialist-workato"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftoll-group-it-application-services-senior-specialist-workato"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftoll-group-it-application-services-senior-specialist-workato"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/toll-group-it-application-services-senior-specialist-workato\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftoll-group-it-application-services-senior-specialist-workato"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2833610}},{"tool":"search_jobs","arguments":{"company":"tollgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2833610},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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