{"id":4008088,"url":"https://alion.io/job/toll-group-ocean-freight-operations-assistant-manager-2","title":"Ocean Freight Operations Assistant Manager","company":{"id":1835058,"name":"Toll Group","domain":"tollgroup.com","url":"https://alion.io/company/tollgroup-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":65,"ghost_share":0,"stale_share":0.969,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanoi, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T08:28:18Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T12:34:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Toll Group\nAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com\nKEY RESPONSIBILITIES\n1. Ocean Freight Operations Management:\nManage assigned ocean freight trade lanes under the direction of the Country Head of Ocean Freight.\nHandle booking management, shipment coordination, customer relationship management, shipment monitoring, schedule control, and system updates.\nExecute and supervise day-to-day ocean freight operations across import, export, and domestic transportation activities.\nEnsure cargo movements are completed accurately, timely, and in compliance with customer requirements and company procedures.\nMonitor shipment milestones, identify operational risks, and coordinate timely resolution of service issues.\nMaintain accurate operational records, documentation, and system updates.\nCoordinate closely with customers, carriers, overseas offices, agents, vendors, and internal stakeholders to ensure smooth service delivery.\n2. Pricing, Trade Lane Support:\nSupport pricing implementation and allocation management activities in collaboration with global, regional, and country stakeholders.\nAssist in maintaining ocean freight rates, carrier allocations, and pricing records.\nSupport quotation preparation, rate validation, and tender execution activities when required.\nMonitor market updates and carrier developments to support pricing competitiveness and service quality.\n3. Carrier & Vendor Management:\nBuild and maintain effective working relationships with local carriers, shipping lines, transport vendors, and service providers.\nSupport carrier performance monitoring and service improvement initiatives.\nAssist in identifying additional carrier and vendor options to support business growth and service requirements.\n4. Team Coordination & Performance Support\nCoordinate and supervise the Hanoi Ocean Operations team to ensure daily operational activities are completed efficiently.\nSupport workload allocation and resource planning within the team.\nProvide guidance and operational support to team members.\nAct as the primary escalation point for daily operational issues and customer service concerns in Hanoi.\nMonitor operational KPIs and provide regular performance updates to the Country Head of Ocean Freight.\nPromote teamwork, accountability, and customer-focused service delivery.\n5. Compliance & Continuous Improvement\nEnsure compliance with company policies, operational procedures, and customer requirements.\nIdentify opportunities to improve operational efficiency and service quality.\nSupport process standardization and system improvement initiatives.\nContribute to operational excellence and continuous improvement programs.\nQUALIFICATIONS & EXPERIENCE\nEducation\nBachelor's Degree in Logistics, Supply Chain Management, International Business, Maritime Studies, or a related field.\nExperience\n3-5 years of experience in Ocean Freight Operations, Freight Forwarding, or International Logistics.\nSolid understanding of ocean import, export, and freight forwarding operations.\nExperience in booking coordination, shipment management, documentation, and customer service.\nPrevious experience as a Team Leader or Supervisor (1-2 years) is an advantage but not mandatory.\nExposure to ocean freight pricing, carrier allocation management, or tender support is preferred.\nSkills & Competencies\nGood knowledge of international ocean freight operations and shipping documentation.\nStrong customer service and stakeholder management skills.\nAbility to prioritize multiple tasks and work effectively under pressure.\nStrong communication and problem-solving abilities.\nLeadership potential with the ability to coordinate and guide a small team.\nProficiency in freight forwarding systems and Microsoft Office applications, especially Excel.\nGood command of written and spoken English.\nWHAT MOVES YOU?\nAt Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.\nAre you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.\nAt Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.\nTo find out more about us visit www.careers.tollgroup.com\nYou must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.\nWhat moves you?\nAt Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.\nAre you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.\nAt Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.\nTo find out more about us visit www.careers.tollgroup.com\nYou must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.","description_format":"text","description_chars":7441,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Freight Forwarding","Warehousing"],"lifecycle":[{"event":"open","at":"2026-11-10T08:28:18Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:4","stale_co","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/toll-group-ocean-freight-operations-assistant-manager-2","json_url":"https://alion.io/job/toll-group-ocean-freight-operations-assistant-manager-2.json","meta":{"generated_at":"2026-11-11T17:40:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33777,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1835058},"rest":"https://alion.io/mcp/rest/get_company?id=1835058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftoll-group-ocean-freight-operations-assistant-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftoll-group-ocean-freight-operations-assistant-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftoll-group-ocean-freight-operations-assistant-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/toll-group-ocean-freight-operations-assistant-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftoll-group-ocean-freight-operations-assistant-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4008088}},{"tool":"search_jobs","arguments":{"company":"tollgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4008088},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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