{"id":2342086,"url":"https://alion.io/job/toll-group-ocean-freight-operations-senior-coordinator-3","title":"Ocean Freight Operations Senior Coordinator","company":{"id":1835058,"name":"Toll Group","domain":"tollgroup.com","url":"https://alion.io/company/tollgroup-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":74,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanoi, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2188},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T11:30:20Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T21:34:06Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About Toll Group\nAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com\n1. Booking management:\nReceive booking details from shippers and forward them to controlling office for instruction. Or upon receiving information from controlling party for new shipments/accounts, the Ops team will check with shippers for cargo status and update to controlling offices to get shipping instruction.\nCreate new booking details in CW1 (Cargo Wise) within 24 hours. Where this occurs outside of normal business hours, data entry is required by close of business on the next business day.\nObtain booking confirmation with carriers/co-loaders following controlling party instructions.\nSend booking confirmation to shippers for export arrangements.\n2. Customer relationship Management\nTo build and maintain strong relationship with customers to gain a deep understanding of their needs.\nCommunicate proactively with shippers, controlling parties and internal teams.\n3. Shipment Monitoring, Schedule Control & Systems updates\nFollow up with shippers to ensure cargo is exported as planned. Any changes must be reported to the controlling party for approval.\nTrack & trace shipment routers on carriers’ websites. If schedule change, double-check with carriers and request space protection.\nUpdate all concerned parties about schedule changes timely as well as CW1 promptly with any schedule modifications.\nSend rolling reports to PIC when required.\nRequest shippers, customers to provide shipping instruction (SI-B/L details) in time, hand over job files to the Documentation Team for timely preparation of shipping documents.\nSend Security filing (AMS, ACI, ENS, AFR, CCAM, ISF, FMC…) accurately and on time if required.\nIssue draft HB/L and send to shipper for checking. Monitor Documentation team in sending SI to carriers on time. Four-eyes checking on HBL & MBL together with Documentation team to make sure all details are correct and matching.\nDo billing in CW1 and sending debit notes/ e-invoice to customer for their payment. Pass debit note to financial department to issue final invoice to customers.\nGet carriers/co-loaders’ invoice and send to financial department to make payment timely.\nFollow up to get SWB or telex released from carriers/co-loader before cargo arrive destination to avoid extra charge occurred.\nIssue original HB/L, SWB or surrendered HB/L to shipper upon receiving their payment. If shippers do not make payment and get HB/L in time, Ops team must check with them the reason and inform them ETA to avoid storage charge/demurrage occurred.\nUpdate the status to destination office. If shippers get surrendered HB/L, Ops team must inform destination office immediately so that they can release cargo to Consignee in time to avoid storage charge.\nUpload booking request forms, booking confirmations, and other related documents into CW1.\nCreate new organizations in CW1 and update client tariffs accordingly.\n- Solving the unforeseen problem (if any).\nClosing the file if all above are finished as per KPI setting.\nAny other tasks which are assigned by leader/manager. \n4. Cross-Functional Coordination\nFor EXW, DDU, DAP, DDP shipments, ensure all required documents are provided to logistics PIC or vendors for: cargo pick-up, customs clearance, and on time closing as per instructions.\nCoordinate with teammates and other departments to ensure smooth handling of business operations.\nAddress unforeseen issues promptly and provide solutions.\nWhat moves you?\nAt Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.\nAre you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.\nAt Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.\nTo find out more about us visit www.careers.tollgroup.com\nYou must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.","description_format":"text","description_chars":5462,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Freight Forwarding","Warehousing"],"lifecycle":[{"event":"open","at":"2026-10-12T11:30:20Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.678,"p_room":0.9,"age_days":12,"expected_fill_days":29,"reasons":["conf:56","stale_co","urgency","velocity","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/toll-group-ocean-freight-operations-senior-coordinator-3","json_url":"https://alion.io/job/toll-group-ocean-freight-operations-senior-coordinator-3.json","meta":{"generated_at":"2026-10-25T06:03:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8298,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1835058},"rest":"https://alion.io/mcp/rest/get_company?id=1835058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftoll-group-ocean-freight-operations-senior-coordinator-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftoll-group-ocean-freight-operations-senior-coordinator-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftoll-group-ocean-freight-operations-senior-coordinator-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/toll-group-ocean-freight-operations-senior-coordinator-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftoll-group-ocean-freight-operations-senior-coordinator-3"}]}