{"id":2141674,"url":"https://alion.io/job/toll-group-operations-coordinator","title":"Operations Coordinator","company":{"id":1835058,"name":"Toll Group","domain":"tollgroup.com","url":"https://alion.io/company/tollgroup-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":64,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Christchurch, New Zealand","New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2161},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T03:22:11Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T04:31:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Toll Group\nAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com\nThis position sits within the Transolve business unit, a specialist division focused on the safe, compliant and efficient movement of bulk liquids around the world. Transolve delivers tailored transport and logistics solutions for a diverse range of industries, managing complex bulk liquid supply chains while maintaining the highest standards of safety, service excellence and operational performance.\nOperations Coordinator - Auckland or Christchurch, New Zealand\nKeep freight moving. Deliver exceptional customer service. Make an impact.\nAre you an experienced freight forwarding professional who thrives in a fast-paced operational environment? We're seeking an Operations Coordinator to join our growing New Zealand team in either Auckland or Christchurch. This is an opportunity to work across international freight operations, manage customer shipments from start to finish, and play a key role in delivering outstanding service outcomes.\nAs an Operations Coordinator, you'll be responsible for coordinating import and export shipments, maintaining strong customer relationships, and ensuring operational excellence across every stage of the logistics journey. You'll work closely with customers, carriers, airlines, shipping lines, and internal stakeholders to ensure shipments are delivered accurately, efficiently, and on time.\nKey Responsibilities -\nManage international import and export shipments using CargoWise.\nCoordinate freight movements with shipping lines, airlines, transport providers and co-loaders.\nProvide proactive shipment updates and exceptional customer service.\nResolve operational issues and support customers with shipment enquiries.\nProcess shipping documentation, reporting, cargo declarations and invoicing.\nMonitor shipment performance and ensure service levels and customer KPIs are achieved.\nMaintain accurate customer and shipment records.\nSupport continuous improvement initiatives to enhance customer experience.\nAbout You -\nTo be successful, you'll bring:\nMinimum 3 years' experience in a freight forwarding operations role.\nSolid understanding of international import and export processes.\nStrong customer service, communication and stakeholder management skills.\nExperience using CargoWise (essential).\nExcellent attention to detail and organisational skills.\nAbility to prioritise workloads and solve problems proactively.\nHigh proficiency across Microsoft Office applications.\nA positive, team-focused and customer-centric mindset.\nFlexitank and ISOtank experience.\nExposure to both air and sea freight operations.\nWhy Join Us?\nJoin a respected and growing international logistics business.\nWork with a collaborative and supportive team.\nDiverse role with exposure to global supply chain operations.\nGenuine opportunities for development and career progression.\nBe part of a business committed to customer excellence and operational performance.\nApply Now\nIf you're a motivated freight forwarding professional looking for your next challenge in Auckland or Christchurch, we'd love to hear from you. Apply today and help us deliver outstanding logistics solutions for our customers.\nWhat moves you?\nAt Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.\nAre you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.\nAt Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.\nTo find out more about us visit www.careers.tollgroup.com\nYou must be entitled to work in New Zealand and be prepared to undertake pre-employment checks including a criminal history check and medical.","description_format":"text","description_chars":5211,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-09T03:22:11Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.662,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:2","stale_co","urgency","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/toll-group-operations-coordinator","json_url":"https://alion.io/job/toll-group-operations-coordinator.json","meta":{"generated_at":"2026-10-12T10:05:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15447,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1835058},"rest":"https://alion.io/mcp/rest/get_company?id=1835058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftoll-group-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftoll-group-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftoll-group-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/toll-group-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftoll-group-operations-coordinator"}]}