{"id":1399616,"url":"https://alion.io/job/toll-group-process-expert","title":"Process Expert","company":{"id":1835058,"name":"Toll Group","domain":"tollgroup.com","url":"https://alion.io/company/tollgroup-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":58,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2298},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-02T03:51:22Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"About Toll Group\nAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com\nWhat will you do:\nOwn the SOPs in terms of knowledge, documentation, training and communication as well as ensuring compliance.\nDrive change management in terms of version control to ensure clear audit trail and that the latest version of the SOP is being utilized.\nCentralize SOPs by consolidation and standardization as well as defining regular review cycles for the SOPs to ensure they remain current and relevant.\nWork with Managers to design and govern the end-to-end training flow.\nConduct process training for new hires (On-the-Job-Training) as well as refresher training for existing team members in the event of process/SOP change or knowledge gap identified.\nConduct upskilling or cross-skilling training to meet required team skillset needs to enable BAU.\nCollaborate with Managers to define key performance indicators (KPIs) to measure the effectiveness of training.\nWhat will you come with:\nBachelor’s Degree/Professional Degree in related field.\nPreferably a minimum of 3 years forwarding/logistics experience.\nPossess good communication and presentation skills, creative, proactive, mature, self-motivated and ability to work independently.\nAbility to effectively plan, create and maintain efficient learning materials and overall training framework.\nA high-level English-speaking capability.\nMinimum 2 years training and SME experience.\nMandarin speaking is an added advantage.\nWhat moves you?\nAt Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.\nAre you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.\nAt Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.\nTo find out more about us visit www.careers.tollgroup.com\nYou must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.","description_format":"text","description_chars":3473,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-09-28T14:45:17Z"}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.493,"p_room":0.55,"age_days":37,"expected_fill_days":29,"reasons":["conf:1","stale_co","urgency","win:tail","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/toll-group-process-expert","json_url":"https://alion.io/job/toll-group-process-expert.json","meta":{"generated_at":"2026-10-03T01:48:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1812,"day_limit":5000,"remaining_today":3188,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}