Founding Customer Success Manager
Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Aug 5, 2026.
Join Lightfield as a Founding Customer Success Manager. In this pivotal role, you will take ownership of our early customer accounts, driving their success and growth on our platform. You will work closely with sales, product, and engineering teams, and have the opportunity to shape the future of our customer success function. Enjoy meaningful equity, health insurance, generous PTO, and other perks.
Missions
- Ownership of customer accounts from onboarding through expansion, ensuring they receive maximum value from the product.
- Building workflows and automations in the product, driving adoption across the customer's team.
- Identifying opportunities for account growth and making the case for additional features or services.
Profil recherché
- You've owned accounts from onboarding through expansion, and can name the ones you grew, by how much, and what you did to get there- You're the first dedicated customer success hire on the team. You'll build on the foundation we have and shape how the function grows
- You build in the products you run. You've shipped the automations, workflows, and integrations that made a customer successful, with your own hands
- You engage founders and VPs as a peer on their whole business - their pipeline, their process, their goals
- You teach so well that customers outgrow needing you
- 4+ years in customer success, account management, or solutions consulting at a technical B2B product, carrying your own book and a number
- You've taken a stalled or underused account and turned it around, and can take us through exactly how
- Bonus: you've worked inside consumption or usage-based pricing, and you know how usage, value, and expansion feed each other