{"id":1454434,"url":"https://alion.io/job/tommy-bahama-senior-technical-support-analyst","title":"Senior Technical Support Analyst","company":{"id":1800554,"name":"Tommy Bahama","domain":"tommybahama.com","url":"https://alion.io/company/tommybahama","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":57,"ghost_share":0,"stale_share":0.807,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":40,"currency":"USD","period":"hour","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-22T05:57:29Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"Please click here to review our Applicant Privacy Policy.\nHOW WE TAKE CARE OF YOU:\nFor full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.\nPotential Annual Bonus Opportunity.\n50% discount at restaurants and retail locations.\nCareer advancement opportunities as we are growing!\nFor more benefit related information please click HERE.\nPlease cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site\nhttps://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf\nThis role is based out of our Seattle, WA corporate office and is an in-office position, requiring full-time onsite presence Monday-Friday\nSET THE COURSE\nAs part of the IT Service Desk Team - Senior Technical Support Analyst (Tier 2) performs a variety of complicated tasks and works closely with the applications, network, server, and engineering teams. Responsible for providing end user software, hardware, and network support. Identifies, researches, and resolves technical problems presented through Tier I, II and III support. Documents, tracks, and monitors problems to ensure timely resolution. Also plays a key role in developing new configurations and software deployment packages.\nBE THE ISLAND GUIDE\nInstall, maintain, and configure customer hardware and software for PC, MAC, network printers, and other network devices.\nTroubleshoot and coordinate resolution of desktop problems, remote system connections, software, and equipment errors.\nCreate and update technical and procedural documentation related to the installation and maintenance of PCs and MACs.\nIndependently design software distribution solutions using available toolset and technical expertise.\nResearch, evaluate, and test hardware/software products and systems solutions. Install, configure, and test hardware and software, prepare reports and proposals for service.\nProvide patch management for the distributed environment.\nProvide back-up support as needed for Systems Administrators.\nConfigure and maintain Smartphones.\nCoordinate equipment deliveries, software licensing compliance, inventory, and asset control.\nCollaborate with other IT departments to ensure best practices and standards are being followed and the platform technology is being leveraged.\nOther duties as required that may include but are not limited to occasional travel to support new or relocation store/restaurant/Marlin Bar openings\nESSENTIALS FOR LIFE IN PARADISE\nCompTIA A+ certification or comparable experience required\nCompTIA Network+/CompTIA Server+ or comparable experience desired\nMinimum of 3 years of working experience with computer hardware and software.\nExperience working with a Microsoft-networked computer environment.\nExperience working with Apple products is a plus.\nExperience working with Microsoft Entra is a plus.\nStrong hardware/software/networking trouble shooting skills.\nStrong Windows AD management skills.\nAbility to respond to technical issues in a timely fashion with an emphasis on customer service.\nAbility to manage and prioritize multiple tasks under pressure.\nExcellent verbal communication skills.\nExcellent phone and e-mail etiquette and customer service skills.\nPHYSICAL ESSENTIALS FOR LIFE IN PARADISE\nAbility to lift and/or move up to approximately 50 pounds occasionally\nOccasionally able to Bend/Stoop and/or Kneel as required\nAbility to travel approximately 3% of the time.\nRate Range: 27.21 - 40.80 USD Hourly\nMultiple factors will vary the applicable rate of pay for this role, including an individual’s experience, knowledge, and skillset, as well as work location and available budget.\nMahalo (thank you) for your interest in Tommy Bahama!\nTommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at .\nMahalo (thank you) for your interest in Tommy Bahama!\nTommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at .\nTommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.","description_format":"text","description_chars":5208,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-09-29T09:06:30Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.509,"p_room":0.44,"age_days":64,"expected_fill_days":47,"reasons":["conf:23","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/tommy-bahama-senior-technical-support-analyst","json_url":"https://alion.io/job/tommy-bahama-senior-technical-support-analyst.json","meta":{"generated_at":"2026-10-23T08:29:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13608,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1800554},"rest":"https://alion.io/mcp/rest/get_company?id=1800554"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftommy-bahama-senior-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftommy-bahama-senior-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftommy-bahama-senior-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tommy-bahama-senior-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftommy-bahama-senior-technical-support-analyst"}]}