{"id":1001516,"url":"https://alion.io/job/tomra-field-service-engineer-22","title":"Field Service Engineer","company":{"id":4136,"name":"TOMRA","domain":"tomra.com","url":"https://alion.io/company/tomra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tullamarine, Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":71000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5064},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-16T18:40:24Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-14T01:21:09Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.\nAt TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.\n The Field Service Engineer (FSE) is responsible for delivering high quality mechanical service to ensure enhanced machine performance and an excellent customer experience. Our Field Service Engineers are proactive, think critically, take initiative and are responsible for ensuring our solutions are delivered, installed, and maintained on an on-going basis.\nField Service Engineers have an aptitude for machine operations and mechanical systems. You are responsible for supporting customer production requirements by ensuring mechanical integrity, performance, and reliability across all stages - from installation and commissioning through preventative maintenance and ongoing service. This includes working with components such as sprockets, shafts, bearings, gearboxes, motors, chains, belts, and structural assemblies.\nThe Field Service Engineer works closely with customers and colleagues to diagnose mechanical issues, carry out repairs and improvements, and support consistent system performance. Collaboration, clear communication, and a strong focus on safe mechanical working practices are essential, helping to maintain TOMRA’s global reputation for quality, reliability, and engineering excellence.\nKey responsibilities:\nEnsure mechanical systems are performing to customer expectations\nReact to mechanical machine issues in the field within an appropriate timeframe and ensure prompt resolution where an easy fix is not possible, ensure customer is well informed of the plan and potential costs\nPerform field service work at customer sites which includes mechanical installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.\nInstall, inspect, and service mechanical components such as sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, and guarding\nAnalyze, evaluate and diagnose mechanical equipment; troubleshooting machine problems through to resolution\nPerform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines\nMaintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s)\nMaintain close relationship with customer care centre (CCC) team and provide regular updates\nAddress or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner\nPromote a “Safety first” culture throughout the company, our customers, and our industry\n About you:\nAn industrial trade qualification in mechanical, mechatronics, electrical, electronic, automation, or industrial manufacturing is preferred, or equivalent degree/diploma\n3+ years of experience as a field service engineer or equivalent education\nRelevant experience in troubleshooting either mechanical equipment\nExperience in PC building, repairing and diagnostic testing\nWorking knowledge of PC and MS office suite, required\nProven ability to read, analyse and interpret technical procedures and/or governmental regulations\nAbility to solve practical problems\nExperience with packaging and/or printing machinery, a plus\nExcellent customer service skills required\nAbility to effectively present information and respond to questions from groups of managers, clients, customers, and the public\nGood written and verbal communication skills\nA positive attitude with a strong customer service mindset\nExperience engaging with customers in a service delivery environment\nPhysical Requirements:\nAble to perform frequent bending, kneeling, and standing, and work in confined spaces\nAbility to work under pressure\nAbility to lift up to 20 Kg., on a regular basis\nAbility to distinguish between the full range of colours in the colour spectrum\nNo major food allergies that would impede ability to work around or near food, nuts, fruits, and vegetables\nWork Environment:\nAbility to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures\nWillingness and ability to work overtime, as requested\nTravel:\nAbility and willingness to travel extensively up to 40% of the time\nMust be able to drive without restrictions and possess a valid Driver’s License\nMust be able to obtain a valid passport for travel\n Why work for us:\nBirthday leave - have a day off on us!\nSuperannuation employer contribution paid on top of base salary\nTOMRA provides eight weeks of fully paid parental leave to all eligible employees\nOnsite car parking\nEmployee referral bonus\nJubilee program\nEmployee Assistance Program (EAP)\nGlobal career opportunities with a strong record for promoting internally\nProfessional training and development: We are passionate about people and seeing them succeed. \nWe love innovation, so we offer a collaborative environment where idea sharing and thinking outside the box is encouraged\nWe care for the planet and want to make a difference for the future\nAt TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.","description_format":"text","description_chars":6042,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management","Industrial Machinery","POS Terminals & Kiosks"],"lifecycle":[{"event":"open","at":"2026-09-17T12:35:56Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.479,"p_room":0.55,"age_days":26,"expected_fill_days":22,"reasons":["conf:2","stale_co","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tomra-field-service-engineer-22","json_url":"https://alion.io/job/tomra-field-service-engineer-22.json","meta":{"generated_at":"2026-10-14T03:18:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4136},"rest":"https://alion.io/mcp/rest/get_company?id=4136"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftomra-field-service-engineer-22"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftomra-field-service-engineer-22"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftomra-field-service-engineer-22"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tomra-field-service-engineer-22\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftomra-field-service-engineer-22"}]}