{"id":2176079,"url":"https://alion.io/job/tomtom-senior-software-engineer-adas-technical-support","title":"Senior Software Engineer ADAS - Technical Support","company":{"id":54490,"name":"TomTom","domain":"tomtom.com","url":"https://alion.io/company/tomtom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":65000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":639},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"C++","optional":false},{"name":"Java","optional":false},{"name":"Kotlin","optional":false},{"name":"Linux","optional":false},{"name":"MQTT","optional":false},{"name":"Protobuf","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"CI/CD","optional":true}],"status":"live","first_seen_at":"2026-08-14T10:25:42Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-11T19:11:01Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"You will provide hands-on technical support to automotive OEMs, Tier-1 suppliers, and autonomous-driving technology companies using TomTom ADAS maps, services, and SDKs. You will help customers integrate products efficiently, reproduce and resolve issues, validate releases, and build the knowledge and tools required for reliable production support.\nWhat you'll do\nProvide responsive L2/L3 technical support for ADAS map data, SDKs, APIs, developer tools, and customer integration environments through remote and on-site engagement.\n\nSupport customer onboarding, environment setup, SDK configuration, credentials, map access, sample applications, and first successful data retrieval or horizon generation.\n\nReproduce, triage, and resolve issues involving SDK behavior, map content, positioning, map matching, route projection, ADASIS output, service connectivity, performance, and platform compatibility.\n\nCollect high-quality diagnostic evidence, including logs, traces, configuration, software versions, map tiles, vehicle routes, timestamps, and reproducible test steps.\n\nDifferentiate product defects, map-data issues, integration errors, environmental constraints, and unsupported use cases, then route each issue to the correct engineering owner.\n\nWork with global map, SDK, platform, and operations teams to track escalations, communicate impact, validatefixes, and keep customers informed with clear technical updates.\n\nExecute release qualification and regression testing on representative Android, Linux, or QNX environments and document results against agreed acceptance criteria.\n\nInspect and visualize road- and lane-level map attributes, compare SDK output with expected data, and support field or simulation-based validation activities.\n\nCreate and maintainbilingual troubleshooting guides, known-issue records, FAQs, test procedures, support runbooks, and integration examples.\n\nIdentifyrecurring support themes and recommend improvements to product usability, diagnostics, documentation, tooling, and customer onboarding.\n\nWhat you'll need\nBachelor's degree in Computer Science, Software Engineering, Automotive Engineering, Geomatics, Electronics, or a relateddiscipline.\n\nTypically5+ years of technical support, software integration, validation, or application-engineering experience in automotive, mapping, navigation, ADAS, or autonomous driving.\n\nWorking knowledge of ADAS map content, including road topology, lane geometry and connectivity, speed restrictions, curvature, gradient, traffic signs, and dynamic road conditions.\n\nExperience supporting SDKs, APIs, embedded software, or map-data pipelines, with the ability to read technical documentation and understand interface contracts.\n\nProficiencywith Linux command-line tools, logs, shell scripting, networking fundamentals, and structured troubleshooting; exposure to QNX or Android Automotive is strongly valued.\n\nProgramming or scripting capability in C++, Java/Kotlin, and/or Python sufficient to understand sample code, build small test tools, and automate diagnostics.\n\nFamiliarity with REST, MQTT, Kafka, Protobuf, JSON, or comparable service and data-delivery technologies.\n\nExperience with issue-managementand engineering collaboration tools, plus disciplined incident documentationand follow-through.\n\nStrong analytical skills, customer empathy, ownership, and the ability to remain effective during critical integration or launch situations.\n\nFluent Chinese and professional English; willing to travel to customer sites for workshops, vehicle tests, and production-critical support.\n\nBased in Shanghai or Beijing.\nWhat's nice to have\nExperience at a digital map, navigation, ADAS, autonomous-driving algorithm, intelligent-vehicle, or automotive software company.\n\nKnowledge of NDS, NDS.Live, ADASIS v2/v3, OGP, PBF, OpenLR, GIS, map visualization, or equivalent proprietary technologies.\n\nExperience supporting OEM or Tier-1 programs on automotive SoCs and embedded platforms.\n\nHands-on exposure to vehicle logs, GNSS/positioning data, CAN or Ethernet traces, simulation, test drives, or map-quality validation.\n\nUnderstanding ofsoftware release processes, CI/CD, automated testing, defect triage, and root-cause analysis.","description_format":"text","description_chars":4213,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Navigation & Mapping"],"lifecycle":[{"event":"open","at":"2026-10-09T14:11:14Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.583,"p_room":0.45,"age_days":56,"expected_fill_days":29,"reasons":["seen:56","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/tomtom-senior-software-engineer-adas-technical-support","json_url":"https://alion.io/job/tomtom-senior-software-engineer-adas-technical-support.json","meta":{"generated_at":"2026-10-11T20:03:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7573,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54490},"rest":"https://alion.io/mcp/rest/get_company?id=54490"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftomtom-senior-software-engineer-adas-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftomtom-senior-software-engineer-adas-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftomtom-senior-software-engineer-adas-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tomtom-senior-software-engineer-adas-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftomtom-senior-software-engineer-adas-technical-support"}]}