{"id":2545446,"url":"https://alion.io/job/toogeza-it-support-engineer","title":"IT Support Engineer","company":{"id":7168,"name":"Toogeza","domain":"toogeza.tech","url":"https://alion.io/company/toogeza","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":46,"ghost_share":0,"stale_share":0.087,"repost_share":0,"time_to_fill_p50_days":127,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Confluence","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"Slack","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"Linux","optional":true},{"name":"SharePoint","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-14T16:25:55Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T22:40:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide. Currently, we are looking for an IT Support Engineer for Roosh.\nLocation: Limassol, Cyprus\nWork model: Hybrid (4 days on-site, 1 day remote)\nAbout our client\nRoosh Investment Group scales remarkable businesses globally. We're a dedicated team of investors, entrepreneurs and operators. With over 10 years of expertise, we act as partners in growing businesses rather than mere financial backers.\nAbout the role\nWe’re looking for a proactive and service-oriented IT Support Engineer to take ownership of day-to-day IT support and workplace technology across our Limassol offices.\nYou’ll be the primary point of contact for employees, ensuring that their devices, accounts, applications, and office technology work reliably and securely.\nThis is a hands-on role combining end-user support, endpoint administration, identity and access management, and office IT operations.\nWe’re looking for someone who can work independently, take responsibility for resolving issues, identify opportunities for improvement, and collaborate effectively with the IT Infrastructure and Security teams.\nWhat you’ll be doing\nEnd-User Support & IT Operations\nProvide day-to-day technical support to employees, both on-site and remotely.\n\nOwn support requests from initial diagnosis through resolution, keeping users informed throughout the process.\n\nTroubleshoot hardware, software, connectivity, authentication, and application issues.\n\nPrioritize and manage incidents and service requests based on business impact and urgency.\n\nEscalate complex infrastructure and security issues to the appropriate teams, providing clear diagnostic information.\n\nSupport meeting rooms, video conferencing systems, printers, and other office technology.\n\nEndpoint & Workplace Management\nProvision, configure, maintain, and troubleshoot Windows and macOS workstations.\n\nManage device enrollment, configuration, security baselines, and software deployment using endpoint management tools.\n\nMaintain endpoint compliance, including encryption, OS updates, endpoint protection, and device health.\n\nCoordinate hardware repairs, replacements, and warranty claims.\n\nMaintain accurate IT asset inventory and track equipment throughout its lifecycle.\n\nIdentity & Access Management\nAdminister user accounts, groups, and access permissions in Google Workspace, Microsoft Entra ID, and Active Directory.\n\nManage employee onboarding, offboarding, and internal transfers.\n\nProvision and revoke access according to approved requests and established procedures.\n\nSupport MFA, SSO, and authentication-related troubleshooting.\n\nPerform routine access reviews and identify outdated or unnecessary permissions.\n\nFollow least-privilege principles and established security policies.\n\nOffice IT & Connectivity\nTroubleshoot office LAN, Wi-Fi, VPN, and basic network connectivity issues.\n\nProvide first-line support for MikroTik, HP Aruba, switches, access points, and related network equipment.\n\nCoordinate with the Infrastructure team on network incidents and configuration changes.\n\nSupport office relocations, workstation installations, and IT equipment deployments.\n\nWork with external vendors and service providers when necessary.\n\nService Management & Continuous Improvement\nManage incidents, service requests, and tasks through Jira Service Management or similar ITSM platforms.\n\nMaintain accurate ticket records, resolution notes, and support documentation.\n\nCreate and maintain knowledge base articles, troubleshooting guides, and standard operating procedures.\n\nIdentify recurring incidents and contribute to root cause analysis.\n\nSuggest and implement improvements to support workflows and routine operations.\n\nAutomate repetitive tasks where practical and appropriate.\n\nMust-have experience\n2+ years of hands-on experience in IT Support, Desktop Support, or Workplace IT.\n\nStrong troubleshooting skills across Windows and macOS environments.\n\nPractical experience administering Google Workspace, Microsoft Entra ID (Azure AD), or Active Directory.\n\nUnderstanding of identity and access management, user lifecycle processes, MFA, SSO, and access permissions.\n\nSolid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN, and Wi-Fi.\n\nExperience with Jira Service Management, Confluence, and Slack, including ticket handling, documentation, and daily collaboration.\n\nHands-on experience with MDM/UEM solutions, preferably ManageEngine Endpoint Central or similar platforms, including device management, software deployment, patch management, and endpoint configuration.\n\nExperience with enterprise endpoint protection and security tools, including antivirus/EDR, disk encryption, and endpoint compliance.\n\nPractical experience supporting meeting room technology and video conferencing equipment.\n\nExperience with IT asset inventory, hardware lifecycle management, and equipment tracking.\n\nBasic scripting and automation skills using PowerShell, Bash, or AI-assisted development tools (vibe coding). The ability to create, understand, test, and safely maintain simple scripts is more important than writing everything from scratch.\n\nExperience writing and maintaining technical documentation, troubleshooting guides, and standard operating procedures.\n\nStrong problem-solving skills and the ability to independently investigate and resolve technical issues.\n\nEnglish: Intermediate (B1-B2), sufficient for employee communication and technical documentation.\n\nNice to have\nHands-on experience with MikroTik and HP Aruba networking equipment.\n\nExperience with SharePoint administration.\n\nFamiliarity with basic Windows Server and Linux troubleshooting.\n\nExperience with firewalls, VPN configuration, and network segmentation.\n\nExperience with IT automation and integrations using APIs, webhooks, or low-code platforms.\n\nBasic understanding of ITIL practices, incident management, and service improvement.\n\nValid driving license and access to a car.\n\nWhat kind of person fits this role\nService-minded: genuinely enjoys helping people and improving their experience with technology.\n\nAccountable: takes ownership of issues and follows them through to resolution rather than simply passing them to someone else.\n\nIndependent: can organize daily work, make routine operational decisions, and recognize when escalation is necessary.\n\nProactive: identifies recurring problems, operational gaps, and opportunities for improvement.\n\nSecurity-conscious: understands the importance of access controls, confidentiality, and following established procedures.\n\nPractical: comfortable with hands-on tasks, from troubleshooting laptops to setting up meeting rooms and office equipment.\n\nOrganized: maintains accurate records, documentation, and task priorities.\n\nCollaborative: works effectively with colleagues, infrastructure engineers, security specialists, and external vendors.\n\nAdaptable: learns new technologies and adjusts to changing business requirements.\n\nSoft Skills\nCustomer Orientation - understands employee needs and delivers practical, timely, and effective solutions.\n\nDiscretion & Confidentiality - demonstrates sound judgment when handling sensitive information, respects employee privacy, and maintains strict confidentiality in all IT support activities.\n\nCommunication - explains technical issues clearly, listens actively, and keeps users informed.\n\nOwnership & Accountability - takes responsibility for tasks, follows through on commitments, and ensures issues are properly resolved.\n\nProblem Solving - approaches technical issues systematically, investigates root causes, and avoids unnecessary escalation.\n\nProactivity - identifies recurring issues, suggests improvements, and flags potential risks early.\n\nPrioritization & Time Management - manages competing requests effectively based on urgency and business impact.\n\nTeamwork - collaborates constructively, shares knowledge, and supports colleagues.\n\nStress Resilience - remains calm, professional, and solution-focused during incidents and high-pressure situations.\n\nContinuous Learning - 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