{"id":3143577,"url":"https://alion.io/job/toolsgroup-senior-infrastructure-engineer-toolsgroup","title":"Senior Infrastructure Engineer - ToolsGroup","company":{"id":2648556,"name":"ToolsGroup","domain":"toolsgroup.com","url":"https://alion.io/company/tools-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"DNS","optional":false},{"name":"GDPR","optional":false},{"name":"IAM","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"Terraform","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T09:21:01Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T11:12:36Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Us\nWe are a dynamic, rapidly growing global company and the innovators of service-driven supply chain planning software. We help companies make better, faster supply chain decisions that reduce inventory, improve customer satisfaction, and deliver powerful financial results amid increasing complexity, product proliferation, and uncertainty.\nOur solutions have been recognized by customers globally and analyst firms, such as Gartner, for our ability to support service and inventory trade-offs, while dramatically improving planner productivity. ToolsGroup has been successfully deployed worldwide in more than 44 countries, and we have one of the highest customer retention rates in our industry.\nAbout the Role\nWe are looking for an experienced Site Reliability Engineer who can also lead IT service operations. You will lead a small IT/Ops team, remain the senior technical escalation point for production services, and act as the operational interface between IT/Ops, Engineering, Product, Security, Support, and business teams.\nThis is not a coordination-only service management role or a generalist infrastructure position. You will diagnose distributed-system failures using logs, metrics, traces, commands, and platform tooling; make safe recovery decisions; automate recurring work; and engineer lasting reliability improvements.\nMain Responsibilities\nLead major incidents from impact assessment and containment through recovery, stakeholder communication, root-cause analysis, and corrective actions.\n\nTroubleshoot complex issues across Windows and Linux systems, Kubernetes and container workloads, hybrid networking and DNS, cloud infrastructure, identity, authentication, databases, storage, APIs, and service dependencies.\n\nOperate and improve Azure, OCI, or comparable cloud environments, including monitoring, access controls, backup and recovery, reliability, and cost-aware scaling.\n\nDefine and improve service-level indicators and objectives, observability, alert quality, capacity, resilience, dependency mapping, and recovery readiness for critical services.\n\nAutomate operational tasks and controls using PowerShell, Python, infrastructure as code, or CI/CD pipelines, with validation, logging, secure credential handling, and rollback.\n\nApply incident, change, and problem management pragmatically, protecting service availability without introducing unnecessary process.\n\nConnect technical and business teams: clarify service ownership and dependencies, translate business needs into reliability and infrastructure requirements, frame risk and tradeoffs, align priorities, and ensure decisions have accountable owners and realistic commitments.\n\nWhat We Are Looking For\nWe care more about demonstrated production engineering experience than a checklist of certifications. Strong candidates will bring all of the following:\n\nA strong SRE or Production Engineering background, typically 5+ years operating business-critical, customer-facing, or high-availability services. Recent work must include direct technical ownership, not only coordination or people management.\n\nRecent ownership of high-severity incidents, including technical triage, recovery decisions, clear communications, and measurable follow-through.\n\nStrong systems and network troubleshooting fundamentals: Windows and Linux, TCP/IP, DNS, routing, firewalls, proxies or load balancers, and the ability to isolate faults across service layers.\n\nHands-on cloud operations experience in Azure, OCI, or a similar platform, including compute, storage, networking, IAM, observability, backup, and recovery.\n\nProduction experience with containers and Kubernetes, including workload health, scheduling, networking, persistent storage, secrets, deployment and rollback, scaling, and backup or recovery considerations.\n\nDeep observability and reliability engineering practice: metrics, logs, distributed tracing, actionable alerting, SLI/SLO design, capacity and saturation analysis, failure-mode thinking, and post-incident engineering.\n\nAbility to diagnose database-backed and API-driven services across application, query, connection-pool, storage, certificate, network, and downstream dependency layers.\n\nPractical identity and access management experience with Active Directory and Microsoft Entra ID or equivalent, including hybrid identity, privileged access, MFA, service identities or gMSAs, lifecycle controls, dependency mapping, and controlled recovery from identity failures.\n\nEvidence of safe automation and infrastructure-as-code work using PowerShell, Python, Terraform or comparable tooling and CI/CD. You should be able to explain testing, idempotency, error handling, credential security, rollout, rollback, and measurable impact.\n\nExperience leading, mentoring, or acting as the senior escalation point for other technical professionals.\n\nStrong business-facing and cross-functional leadership. You can translate technical complexity into business impact and options, challenge unsafe or unrealistic requests constructively, negotiate priorities, and communicate decisions clearly to engineers, executives, customers, and non-technical stakeholders.\n\nAdditional Relevant Experience:Microsoft 365, endpoint management, EDR, device compliance, and hybrid workplace operations. \nFormal ITIL, cloud, security, or infrastructure certifications.\n\nWhat success looks like\nIncidents are diagnosed and resolved with greater speed, structure, and confidence.\n\nMonitoring, runbooks, automation, recovery controls, and change practices reduce repeat failures and operational toil.\n\nThe team becomes more capable and accountable without depending on a single hero.\n\nTechnical and business teams share clear service ownership, priorities, risk decisions, and delivery expectations.\n\nOur hiring processThe process includes a scenario-based SRE technical discussion. We will ask you to think aloud through realistic production incidents involving cloud, Kubernetes, identity, networking, databases, storage, APIs, and service dependencies. You will be expected to describe the logs, metrics, traces, commands, tools, tradeoffs, and recovery criteria you would use. We will also assess how you align technical and business stakeholders when priorities, risk, and customer commitments conflict.\nOur Vision, Purpose, and Values\nOur VISION: Unparalleled control over demand and supply to deliver certainty.\nOur PURPOSE: Problem Solvers Welcome.\nOur VALUES: Deliver the Goods - Have Deep Care - Find the Right Answer, Not the First Answer - Creativity That Endures - Brilliant But Not Loud.\nSalary range: 55-68k/year, plus 10% bonus based on personal and company objectives.\nEqual Opportunity Employer\nToolsGroup provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nToolsGroup is an E-Verify employer, to learn more please visit E-Verify.gov\nNotice to third parties\nThe ToolsGroup Human Resources team manages the recruitment and employment process. Note that ToolsGroup will only accept resumes from a third-party recruiter or placement agency if a fully executed, written search agreement is in place at the start of the recruitment effort for a specific position and only if ToolsGroup HR has engaged with that firm for support.\nUnsolicited resumes sent to ToolsGroup from third-party recruiters and placement agencies do not (a) constitute any type of relationship with ToolsGroup or (b) obligate ToolsGroup to pay fees should we elect to hire from those resumes. Please do not contact or present candidates directly to any ToolsGroup personnel.\nApplying to this job the candidate consents that his/her data are treated by ToolsGroup in compliance with the GDPR n. 2016/679 GDPR and Transparency Document\nU.S. applicant notice: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. ToolsGroup is CCPA/CPRA compliant.","description_format":"text","description_chars":8253,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-23T09:21:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":29,"reasons":["conf:5","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/toolsgroup-senior-infrastructure-engineer-toolsgroup","json_url":"https://alion.io/job/toolsgroup-senior-infrastructure-engineer-toolsgroup.json","meta":{"generated_at":"2026-10-28T16:14:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21921,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2648556},"rest":"https://alion.io/mcp/rest/get_company?id=2648556"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftoolsgroup-senior-infrastructure-engineer-toolsgroup"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftoolsgroup-senior-infrastructure-engineer-toolsgroup"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftoolsgroup-senior-infrastructure-engineer-toolsgroup"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/toolsgroup-senior-infrastructure-engineer-toolsgroup\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftoolsgroup-senior-infrastructure-engineer-toolsgroup"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3143577}},{"tool":"search_jobs","arguments":{"company":"toolsgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3143577},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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