{"id":1659435,"url":"https://alion.io/job/toomey-technologies-systems-support-specialist","title":"Systems Support Specialist","company":{"id":696214,"name":"Toomey Technologies","domain":"toomeytechnologies.com","url":"https://alion.io/company/toomeytechnologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":132000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-09-30T18:41:59Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-28T23:48:57Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Founded in 2017 and headquartered in Manassas, Virginia, Toomey Technologies is a SBA certified HUBZone, and Woman Owned Small Business experienced in Program Management and Solution Implementation support services. Our diverse and talented personnel provide structure to develop and execute strategies to maximize mission success and have an established track record supporting critical initiatives. We develop and execute strategies to maximize mission success and apply in-depth industry knowledge, analytics and expertise to design the right solution. Once the strategy is in place, we help communicate the changes and promote adoption among stakeholders.\n Immediate opening for a System Support Specialist in Northern Virginia. This role partners directly with customers to maintain, troubleshoot, and support 911 workstations, servers, applications, networks, and communications equipment.\nThe ideal candidate should have a strong foundation in information technology, proven troubleshooting capabilities, and the ability to work independently at customer site. This position requires sound judgment in diagnosing and resolving routine technical issues, as well as timely escalation of complex matters to senior engineering and support personnel.\nResponsibilities\nProvide onsite technical support for systems and related IT infrastructure.\nTroubleshoot and resolve issues involving workstations, servers, applications, network connectivity, and communications equipment.\nInstall, configure, update, and maintain Windows workstations and servers.\nPerform routine system maintenance, software updates, and configuration changes.\nAssist with troubleshooting basic network and VoIP connectivity issues.\nMonitor system performance and identify potential issues before they impact operations.\nWork with remote engineering and support teams to resolve more complex problems.\nPerform onsite troubleshooting and collect system logs and technical information when escalation is required.\nMaintain accurate records of system changes, troubleshooting activities, and repairs.\nDocument technical procedures and solutions.\nProvide professional and timely communication with customers and internal support teams.\nAssist with system testing, upgrades, and new equipment installations.\nFollow established cybersecurity, system security, and configuration management procedures.\nAssist with security requirements, including STIGs, security scans, and required remediation.\nMaintain a professional working relationship with customers, vendors, and internal teams.\nParticipate in scheduled after-hours or on-call support as required.\n Required Knowledge and Skills\nWorking knowledge of Windows operating systems and common IT applications.\nUnderstanding of basic networking concepts, including TCP/IP, DNS, DHCP, and IP addressing.\nAbility to troubleshoot hardware, software, network, and connectivity problems.\nBasic understanding of Ethernet, switches, and network connectivity.\nBasic understanding of VoIP and SIP communications.\nStrong troubleshooting and problem-solving skills.\nAbility to work independently and manage onsite support responsibilities.\nStrong written and verbal communication skills.\nAbility to clearly document technical issues and corrective actions.\nAbility to work professionally with customers, vendors, and technical teams.\nProficiency with Microsoft Word, Excel, and other standard Microsoft applications.\nPreferred Knowledge and Skills\nExperience supporting 911, PSAP, public safety, or other mission-critical systems.\nExperience supporting Windows Server environments.\nExperience with virtual machines and virtualized environments.\nFamiliarity with Cisco networking equipment.\nFamiliarity with VLANs and basic network troubleshooting.\nBasic knowledge of VoIP, SIP, and RTP.\nExperience using Wireshark or similar network troubleshooting tools.\nFamiliarity with DoD STIGs, vulnerability scanning, RMF, or other cybersecurity requirements.\nExperience working in federal environment.\nSecurity Requirements\nU.S. Citizenship is required to support this customer.\nActive Secret clearance.\nCompTIA Security+ CE certification \n Only qualified candidates will be contacted. Be sure to keep an eye on your spam or junk folders in case our emails end up in there! Please, no phone calls directly to our business, CEO, hiring managers, or recruiters. Due to the high volume of applicants, we typically receive for our career openings, we are not able to do phone interviews until later stages of the hiring process.\nToomey Technologies is an equal opportunity employer. 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