{"id":3398766,"url":"https://alion.io/job/top-hat-director-infrastructure-technology","title":"Director, Infrastructure Technology","company":{"id":4420613,"name":"Top Hat","domain":"tophatengineering.com","url":"https://alion.io/company/tophatengineering","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Petersburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":146000,"max_usd":274000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2716},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"IAM","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Red Hat","optional":false},{"name":"SharePoint","optional":false},{"name":"Terraform","optional":false},{"name":"Ubuntu","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Hyper-V","optional":true},{"name":"ITIL","optional":true},{"name":"ServiceNow","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-28T13:33:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T12:21:08Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We collaborate and innovate…\nAt Top Hat Engineering, we’re revolutionizing supply chain management with cutting-edge software & automated solutions that empower businesses to optimize operations, reduce costs, and scale efficiently. Our platform is trusted by industry leaders, and we’re on a mission to transform how supply chains operate globally. Join our dynamic team and be part of the innovation driving the future of logistics and procurement.\nIf you are interested in leveraging your talents to drive innovation, customer satisfaction, market growth, personal development and industry change in a dynamic teamwork environment, please explore the opportunities within our world class supply chain team!\nPosition Summary:\nTop Hat Engineering is seeking a hands-on Director of IT to lead our day-to-day technology operations, oversee our cloud and corporate IT infrastructure, and ensure our engineering teams have the tools and systems they need to succeed.\nThis role combines strategic IT leadership with direct technical involvement. You will lead the IT team while remaining comfortable troubleshooting infrastructure, managing servers, resolving complex technical issues, and supporting employees when needed.\nYou will oversee our AWS and Microsoft Azure environments, Microsoft 365, Linux and Windows systems, endpoint infrastructure, and 3CX phone system. A key responsibility will be preparing, securing, deploying, and supporting Linux servers installed at customer locations to run Top Hat Engineering applications.\nThis is a remote position with occasional travel to customer sites for infrastructure deployments, troubleshooting, and technical support.\nThe ideal candidate is an experienced IT leader who enjoys building reliable, secure, and well-documented environments, improving operational efficiency through automation, and working directly with engineering teams and customers.\nPrimary Duties and Responsibilities:\nIT Leadership and Strategy\nLead, mentor, and develop the IT team, managing priorities, resources, and service delivery.\nPartner with the CIO and company leadership to establish the IT roadmap, budget, technology standards, and operational priorities.\nManage IT vendors, hardware procurement, software licensing, and service contracts.\nEstablish and maintain IT policies, documentation, asset inventories, and operational procedures.\nCloud and Infrastructure\nManage and maintain AWS infrastructure, including EC2, S3, VPC, IAM, networking, and storage.\nAdminister Microsoft Azure and Entra ID services, including identity, access management, and cloud services as required.\nMonitor cloud performance, security, availability, and costs.\nOwn backup, disaster recovery, and business continuity planning.\nImprove infrastructure reliability and efficiency through automation and standardization.\nMicrosoft 365 and Identity\nAdminister Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and Intune.\nManage user accounts, licensing, access permissions, MFA, conditional access, and single sign-on (SSO).\nIntegrate identity and access management with SaaS applications.\nMaintain endpoint management, email security, and data protection policies.\nLinux, Windows, and Customer-Site Deployments\nProvision, configure, and maintain Linux servers running Red Hat Enterprise Linux (RHEL) and Ubuntu, both in AWS and at customer facilities.\nManage the complete customer-site server deployment lifecycle, including hardware selection, operating system installation, security hardening, configuration, testing, upgrades, and troubleshooting.\nDevelop standardized server builds, deployment checklists, installation guides, and troubleshooting runbooks.\nWork directly with customer IT teams to validate server readiness, networking, firewall rules, access requirements, and security policies.\nTroubleshoot server, operating system, networking, and application infrastructure issues remotely and on-site as needed.\nTravel to customer locations as needed to support deployments, resolve infrastructure issues, and coordinate technical activities.\nAdminister Windows Server and Windows 10/11 environments, including Active Directory, Group Policy, and system updates.\nAutomate routine infrastructure and administration tasks using Bash, PowerShell, Python, Ansible, Terraform, or similar tools.\nEnd-User Support and Hardware\nServe as the senior escalation point for complex hardware, software, network, and access issues.\nDiagnose and repair laptops and desktops, including component replacement when necessary.\nManage device procurement, imaging, deployment, inventory, maintenance, and retirement.\nOversee the help desk, ticket queue, service-level targets, and employee support experience.\nTelephony and Security\nAdminister and maintain the 3CX phone system, including extensions, call routing, IVR, SIP trunks, desk phones, and softphones.\nMaintain endpoint protection, firewalls, VPNs, identity controls, and secure remote access.\nLead vulnerability management, patch compliance, security incident response, and remediation activities.\nConduct security awareness training and maintain security policies, access reviews, and operational documentation.\nCollaborate with customers to address infrastructure security requirements for on-premises and cloud deployments.\nQualifications:\n15+ years of IT experience, including at least 5 years leading an IT team.\nStrong hands-on experience with AWS infrastructure and cloud operations.\nExperience administering Microsoft 365, Entra ID, identity management, SSO, and MFA.\nStrong Linux administration skills, particularly with RHEL and/or Ubuntu.\nExperience provisioning, securing, deploying, and troubleshooting servers in on-premises or customer-managed environments.\nExperience managing Windows Server, desktop operating systems, networking, and endpoint infrastructure.\nKnowledge of security best practices, patch management, vulnerability remediation, backups, and disaster recovery.\nStrong troubleshooting, documentation, organizational, and communication skills.\nAbility to work directly with customers and coordinate technical deployments with their IT teams.\nWillingness and ability to travel occasionally to customer sites.\nAbility to safely lift, carry, push, and pull objects weighing 40+ pounds.\nAbility to stand and walk for extended periods of time, including throughout full work shifts.\nAbility to follow safety procedures, wear required personal protective equipment and maintain a clean and organized work area.\nReliable attendance and punctuality, including flexibility to work extended hours, overtime, or varying shifts when required.\nPreferred Qualifications\nExperience leading IT operations in an engineering, software, or technical professional services organization.\nExperience with infrastructure automation tools such as Ansible and Terraform.\nFamiliarity with virtualization platforms such as VMware, Nutanix, or Hyper-V.\nExperience with IT service management platforms such as ServiceNow.\nFamiliarity with IT security and compliance frameworks.\nRelevant certifications, such as AWS Solutions Architect, Microsoft Azure Administrator, Microsoft 365 Administrator, RHCSA/RHCE, CompTIA Security+, ITIL Foundation, or 3CX certifications.\nThe Qualities That Will Make You Successful\nHands-on leadership:Equally comfortable setting direction, coaching a team, and troubleshooting a failing server or laptop.\nStrong ownership:Accountable for reliability, security, service quality, and successful customer deployments.\nCustomer focus:Understands that responsive support and reliable infrastructure are essential to customer success.\nSecurity mindset:Makes security and access control part of everyday IT operations.\nAutomation-oriented:Looks for ways to reduce manual effort and establish repeatable, scalable processes.\nCalm under pressure:Responds methodically and decisively to outages, security incidents, and critical technical issues.\nCommitment to documentation:Builds maintainable systems supported by clear procedures, runbooks, and configuration records.\nWhy Join Top Hat Engineering?\nThis is an opportunity to take ownership of a broad technology environment and make a direct impact on how our company operates and delivers solutions to customers. You will work across cloud infrastructure, corporate IT, cybersecurity, and customer-facing deployments, with the opportunity to shape our technology roadmap and build a more reliable, secure, and efficient IT organization.\nTop Hat Engineering is an equal opportunity employer. We welcome qualified candidates from all backgrounds, including veterans and transitioning service members.","description_format":"text","description_chars":8648,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Veteran hiring program"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Warehousing","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-28T13:33:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:2","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/top-hat-director-infrastructure-technology","json_url":"https://alion.io/job/top-hat-director-infrastructure-technology.json","meta":{"generated_at":"2026-10-30T14:53:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2441,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420613},"rest":"https://alion.io/mcp/rest/get_company?id=4420613"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftop-hat-director-infrastructure-technology"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftop-hat-director-infrastructure-technology"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftop-hat-director-infrastructure-technology"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/top-hat-director-infrastructure-technology\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftop-hat-director-infrastructure-technology"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3398766}},{"tool":"search_jobs","arguments":{"company":"tophatengineering.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3398766},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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