{"id":2509881,"url":"https://alion.io/job/top-recruitment-customer-service-representative","title":"Customer Service Representative","company":{"id":4423478,"name":"Top Recruitment","domain":"top-recruitment.com","url":"https://alion.io/company/top-recruitment","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phnom Penh, Cambodia"],"countries":["KH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Drive","optional":false},{"name":"Google Sheets","optional":false},{"name":"Google Workspace","optional":false},{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-14T08:42:48Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T01:39:19Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"JOB SPECIFICATION\nPosition Title:\nCustomer Service Representative\nStart Date:\nASAP\nPosition Purpose:\nCustomer Service Representative (CSR) will serve as the company frontline contact on social media. The CSR is responsible for managing inquiries, qualifying leads, routing cases to internal teams, and conducting post-service follow-ups.\nKey Responsibilities:\n Promptly acknowledge incoming inquiries across all social media platforms. \n Identify customer needs and systematically gather essential information including customer's name & contact, travel destination & travel dates, number of passengers and special requirements (if any).\n Log all inquiries accurately into Customer Enquiry Report. \n Classify the enquiry under the correct service category.\n Route the case to the relevant Sales or Specialist Team. \n Monitor case status; follow up internally or escalate to front manager as needed.\n Contact customers post-travel to collect feedback, confirm service satisfaction, and report any issues. \n Formally update customer feedback into the tracking report.\nExperience / Knowledge Required:\n Bachelor's degree in a related field. \nFresh graduates are welcome.\nExceptional written communication skills with a polite, professional tone suitable for messaging apps and social media DMs.\nProficient in Google Workspace (Google Drive, Google Sheets).\n Attention to detail, organized, and proactive in internal follow ups.\nSalary:\n300 to 400 USD\nRecruiter Contact Details:\nReza Khan\n\nTel: +855 93 874 555 (Phone/Telegram)\n+18134809729 (WhatsApp)","description_format":"text","description_chars":1571,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T08:42:48Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.842,"p_room":1,"age_days":4,"expected_fill_days":22,"reasons":["conf:3","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/top-recruitment-customer-service-representative","json_url":"https://alion.io/job/top-recruitment-customer-service-representative.json","meta":{"generated_at":"2026-10-20T02:47:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3089,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423478},"rest":"https://alion.io/mcp/rest/get_company?id=4423478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftop-recruitment-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftop-recruitment-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftop-recruitment-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/top-recruitment-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftop-recruitment-customer-service-representative"}]}