{"id":2635908,"url":"https://alion.io/job/topazhr-global-operations-manager-topaz-hr","title":"Global Operations Manager - Topaz HR","company":{"id":4418830,"name":"Topaz HR","domain":"topazhr.com","url":"https://alion.io/company/topazhr","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Orange, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T17:20:16Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-27T12:39:31Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Position Overview\nTopaz HR Global is seeking a highly organized and proactive Global Operations Manager to oversee the day-to-day operations of our international workforce and client accounts. This role will serve as the central point of coordination between clients, offshore employees, recruiting, HR, and finance, ensuring employee information, onboarding, payroll inputs, billing details, and client communication remain accurate and consistent. The ideal candidate is a strong operator who takes ownership, exercises sound judgment, and identifies issues before they become larger problems.\nAbout Topaz HR Global\nTopaz HR Global builds and manages offshore teams for U.S.-based businesses. We currently support approximately 250-300 employees across the Philippines and the Dominican Republic, helping clients build reliable, high-performing teams while managing the operational infrastructure behind them. Topaz HR Global is part of Topaz HR, an outsourced HR and people operations firm supporting growing, owner-led businesses.\nResponsibilities\nManage the employee lifecycle for global employees, including offers, documentation, onboarding, employee changes, performance coordination, and offboarding. \nCoordinate new-hire onboarding, including equipment, system access, client introductions, training, and first-30-day follow-up. \nOversee timekeeping, attendance, PTO, and payroll inputs to ensure accurate and timely processing. \nMaintain regular communication with clients regarding employee performance, staffing needs, concerns, and upcoming workforce requirements. \nMonitor attendance, engagement, performance, retention, and attrition trends and coordinate appropriate follow-up. \nMaintain an accurate master workforce roster containing employee assignments, compensation, billing rates, start dates, and employment status. \nCoordinate employee and workforce changes with finance to support accurate client billing and payroll administration. \nPartner with recruiting and internal teams on new requisitions while developing repeatable processes that support continued growth. \nQualifications\n4+ years of experience in staffing, BPO, outsourcing, workforce operations, HR operations, or a related environment. \nStrong organizational skills with the ability to manage multiple employees, clients, priorities, and deadlines simultaneously. \nExcellent written and verbal communication skills with confidence communicating directly with clients and business owners. \nStrong spreadsheet, reporting, and data-management skills with exceptional attention to accuracy. \nProactive, accountable, and comfortable independently identifying issues and making sound decisions. \nExperience working with international teams and flexibility to accommodate multiple time zones when necessary. \nSpanish or Tagalog language skills and familiarity with U.S. HR, payroll, or employment practices are helpful but not required. \nCompensation & Benefits\nSalary range of $70,000-$80,000, based on experience. \nFull-time, in-office position based in West Orange, NJ. \nOpportunity to take ownership of a growing global operation and help build scalable processes as the organization expands. \nWhat Success Looks Like\nWithin the first 90 days, the Global Operations Manager will have established a reliable workforce roster, standardized the onboarding process, created a consistent client communication cadence, improved visibility into workforce trends, and taken ownership of routine Global operations to ensure issues are addressed proactively and consistently.","description_format":"text","description_chars":3550,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Tagalog","level":"All 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