{"id":2635916,"url":"https://alion.io/job/topazhr-it-support-engineer-topaz-hr","title":"IT Support Engineer - Topaz HR","company":{"id":4418830,"name":"Topaz HR","domain":"topazhr.com","url":"https://alion.io/company/topazhr","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lakewood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T17:20:16Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T03:16:41Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Position Overview\nA growing Managed Service Provider (MSP) is seeking a motivated Level 1 IT Support Engineer to join its team. This position is ideal for an entry-level IT professional looking to gain hands-on experience supporting clients with technology, cybersecurity, cloud solutions, and day-to-day technical support. The ideal candidate is customer-focused, eager to learn, and passionate about technology.\nResponsibilities\nProvide first-level technical support via phone, email, and ticketing systems\nTroubleshoot hardware, software, Microsoft 365, printer, and connectivity issues\nSet up and deploy desktops, laptops, and user accounts\nDocument, update, and manage support tickets\nEscalate complex issues to senior technicians when necessary\nMaintain accurate client and support documentation\nDeliver exceptional customer service and timely issue resolution\nQualifications\n1-3+ years of IT support or help desk experience preferred\nBasic knowledge of Windows, Microsoft 365, and networking fundamentals\nFamiliarity with Active Directory and user account management is a plus\nStrong troubleshooting and communication skills\nAbility to prioritize tasks and work in a fast-paced environment\nPositive attitude and willingness to learn\nCompensation & Benefits\n$26-30/hour + health insurance benefits\n401(k) plan\nPaid time off and holidays\nTraining and professional development opportunities\nClear path for career growth into Level 2 and advanced technical roles\nAbout the Employer\nThis organization provides managed IT services, cloud solutions, cybersecurity, network support, and technology services to businesses across multiple industries. The company is committed to delivering reliable, secure, and efficient technology solutions while fostering a collaborative environment where employees can grow and succeed.\nEEO Statement: Topaz HR is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.\nPlease Note: Topaz HR is conducting this search on behalf of one of our clients. 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