{"id":2592743,"url":"https://alion.io/job/topcon-positioning-systems-customer-service-representative-mwd","title":"Customer Service Representative (m/w/d)","company":{"id":176918,"name":"Topcon Positioning Systems","domain":"topconpositioning.com","url":"https://alion.io/company/topcon-positioning-systems","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Geisenheim, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":196},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T22:15:31Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Topcon Electronics is one of the global market leaders in the development and production of operator consoles for mobile machinery. From our company headquarters in Geisenheim, Rheingau (near Wiesbaden/Frankfurt), we and a team of 150 employees develop, produce and distribute our operator consoles. Topcon Electronics stands for the highest quality standards and customer-oriented product functionality. Our company is distinguished by multiple certifications with respect to quality and environmental awareness as well as high standards in occupational safety. Since the end of 2014, Topcon Electronics has been part of the Topcon Positioning Group, the world’s leading manufacturer of GNSS systems for construction, agricultural machinery and surveying. Topcon Positioning Group is headquartered in Livermore, California USA.\nTopcon is a tech company committed to delivering innovative solutions and fostering an inclusive, respectful, and transparent workplace. We believe in equal opportunities and fair pay practices.\nLearn more about working with us at topconcareers.com\nZum nächstmöglichen Eintrittstermin suchen wir einen Customer Service Representative (m/w/d) in Voll- oder Teilzeit undbieten eine interessante und abwechslungsreiche Tätigkeit:\nIhre Aufgaben:\nErstellung von PCN-Verteilerlisten und Versenden von PCNs\nÜberprüfung und Aktualisierung der Lieferantenbewertung durch unsere Kunden\nBearbeitung eingehender Reklamationen\nErstellung von Dokumenten: Serviceberichte, Lieferscheine, Rechnungen, Gutschriften\nPrüfung von Verträgen\nKundenkommunikation mit Kunden per E-Mail und Telefon in deutscher und englischer Sprache\nBearbeitung von REMAN-Aufträgen\nAbwicklung weltweiter Import- und Exportdeklarationen\nArbeiten mit kundenspezifischen Portalen, Einholung von Informationen sowie Bearbeitung und Rückmeldung zu Reklamationen\nTeilnahme an Kundenbesprechungen zu Service- und Qualitätsthemen\nErstellung von service- und qualitätsbezogenen Berichten\nBearbeitung von Falschlieferungen und Transportschäden\nBearbeitung offener Posten (Kontenklärung)\nRückstellungen\nPrüfung und Freigabe von Rechnungen\nLiefernachweise (Proof of Delivery)\nIhre Qualifikation:\nKaufmännische Ausbildung oder vergleichbarer Abschluss\nErfahrung im Bereich Customer Service, idealerweise mind. 3 Jahre\nHohes Qualitätsbewusstsein\nEngagierte, zuverlässige und sorgfältige Arbeitsweise\nProaktives und verbindliches Auftreten\nDeutsch und Englisch-Kenntnisse fließend in Wort und Schrift \nPC-Kenntnisse inkl. Office Paket; Erfahrung in Sage und Salesforce von Vorteil\nAusgeprägte Team- und Kommunikationsfähigkeit\nWir bieten:\nMotiviertes Arbeiten in einem dynamischen Team\nUmgang mit modernster Technologie\nUmfassende Einarbeitung\nAttraktive Arbeitsstelle mit modernsten Arbeitsmitteln\nEigenständiges, selbstverantwortliches Arbeiten \n30 Tage Jahresurlaub\nKostenlose Versorgung mit Wasser, Kaffee und Tee \nEs handelt sich bei dieser Position um eine befristete Anstellung für 24 Monate im Rahmen einer Elternzeitvertretung.\nHaben wir Ihr Interesse geweckt?\nDann freuen wir uns auf Ihre Bewerbung unter Angabe Ihres frühestmöglichen Eintrittstermins sowie der Gehaltsvorstellung!\nTopcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, genetic information, or other legally protected status.","description_format":"text","description_chars":3439,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Navigation","AgTech","Farm Machinery"],"lifecycle":[{"event":"open","at":"2026-10-15T06:17:04Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.848,"p_room":1,"age_days":6,"expected_fill_days":39,"reasons":["conf:7","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/topcon-positioning-systems-customer-service-representative-mwd","json_url":"https://alion.io/job/topcon-positioning-systems-customer-service-representative-mwd.json","meta":{"generated_at":"2026-10-21T02:52:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4282,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176918},"rest":"https://alion.io/mcp/rest/get_company?id=176918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftopcon-positioning-systems-customer-service-representative-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftopcon-positioning-systems-customer-service-representative-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftopcon-positioning-systems-customer-service-representative-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/topcon-positioning-systems-customer-service-representative-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftopcon-positioning-systems-customer-service-representative-mwd"}]}