{"id":3880199,"url":"https://alion.io/job/topdesk-it-operations-student","title":"IT Operations Student","company":{"id":8786,"name":"TOPdesk","domain":"topdesk.com","url":"https://alion.io/company/topdesk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delft, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":17,"currency":"EUR","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-06T13:58:09Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T23:09:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"TOPdesk is an international software company that develops service management software for organizations across a wide range of industries. Founded over 30 years ago, we have grown to more than 700 colleagues across 8 countries, serving millions of users worldwide. We help organizations deliver better services through our software and expertise.\n Do you like solving problems, are you the person friends call when their laptop won't start, and are you reliable and quick on your feet? Then you could be our new IT Operations Student.\nYou become the face of IT in our Delft headquarters. You are on site during our IT front-desk hours, so colleagues know when and where to find you. From \"my laptop won't start\" to \"the screen in this meeting room doesn't work\", you are first-line support for your TOPdesk colleagues, in Delft and in our offices abroad.\nWhat you will do\nStaff the Delft IT front desk during the set walk-in hours and help colleagues on the spot \nRegister, analyse and resolve hardware and software incidents in TOPdesk \nPrepare laptops, accounts and access for new colleagues, and handle returns for leavers \nSet up and look after workstations, monitors, docking stations and meeting-room presentation equipment \nProcess software and licence requests and keep mailing lists up to date \nKeep the IT asset inventory accurate \nPoint colleagues to self-service and remote support, so the front desk is not the only way to get help \nWrite and update knowledge base articles when you solve something new \nHelp us try out and improve the AI tools and automations we use in IT support \nWhere you will work\nYou join the IT Operations team at our headquarters in Delft. The team is international and supports colleagues across all TOPdesk offices. Its main job is excellent service to colleagues, and there is plenty of room for new ideas: you get the freedom to take initiative and shape your own plans. IT Operations works closely with the other IT teams and with Facility Management, so the office runs smoothly for everyone.\n You are enrolled at a university or university of applied sciences (HBO/WO), preferably in IT or a related field, for the full duration of the contract \nA real interest in IT and in how things work \nYou use AI tools such as ChatGPT, Claude or Microsoft Copilot with curiosity and a critical eye, and you check their answers before you rely on them \nA proactive, solution-oriented attitude and you enjoy fixing problems \nA team player who can also work independently \nGood spoken and written Dutch and English \nNice to have: basic Windows and macOS troubleshooting, and some experience with Microsoft 365. An interest in scripting or automation (PowerShell, Python) is a plus.\n What we offer\nAn hourly wage on TOPdesk's student scale \nFlexible hours that fit around your studies. Exam week? No problem. \nHands-on experience in an international, growing software company \nFreedom to bring and try out your own ideas \nAn informal culture where you can be yourself. Diversity, inclusion and corporate social responsibility matter to us. \nSend us your CV and a short motivation through the application form. Tell us why you want to work at TOPdesk, and show us how you are proactive, customer-oriented and work well with others.\nApplicants must already have the legal right to work in the Netherlands. This role does not offer visa sponsorship.","description_format":"text","description_chars":3378,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"Dutch","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management"],"lifecycle":[{"event":"open","at":"2026-11-06T17:49:19Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/topdesk-it-operations-student","json_url":"https://alion.io/job/topdesk-it-operations-student.json","meta":{"generated_at":"2026-11-08T02:10:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4726,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8786},"rest":"https://alion.io/mcp/rest/get_company?id=8786"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftopdesk-it-operations-student"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftopdesk-it-operations-student"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftopdesk-it-operations-student"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/topdesk-it-operations-student\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftopdesk-it-operations-student"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3880199}},{"tool":"search_jobs","arguments":{"company":"topdesk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3880199},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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