{"id":314007,"url":"https://alion.io/job/topdesk-revenue-operations-manager-2","title":"Revenue Operations Manager","company":{"id":8786,"name":"TOPdesk","domain":"topdesk.com","url":"https://alion.io/company/topdesk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5000,"max":6600,"currency":"GBP","period":"month","gross":null,"usd_annual":105012},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-08-27T12:09:53Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-09-30T15:02:51Z","board_verified":false,"closed_at":"2026-09-30T15:02:51Z","days_open":34,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":34},"description":"TOPdesk is an international software company specializing in service management, employing over 700 people across 8 countries and serving more than 5,000 customers worldwide .What truly sets us apart is our people. They are the heart of our company. Our diverse team comprises individuals from various academic backgrounds, with and without disabilities, and from a multitude of cultural backgrounds. While each team member brings their own expertise, we thrive as a team. We are dedicated to providing exceptional service to our customers.At TOPdesk, we believe in creating an inclusive and supportive work environment where everyone can grow and contribute their best.\n About the role:\nYou'll be the operational right hand to TOPdesk's commercial leaders. The person sales, marketing, and CS leadership trust to tell them where the business stands, what's at risk, and how to hit their numbers. You run the forecast cadence, own the RevOps relationship with regional leaders, and make sure your team of 3-4 delivers clean pipeline data and the analyses that feed planning.\nThis is a role for someone who lives in the numbers, can pressure-test the forecast, and brings enough process rigour to make the operational side run without heroics. The goal is that every commercial leader feels they have a RevOps partner genuinely invested in helping them hit their targets.\nWhat You'll Personally Own\nStakeholder partnership and commercial support\nRun the weekly, monthly, and quarterly forecast process: facilitate calls with sales leadership, consolidate inputs, and present conclusions, not just data \nSurface pipeline risk proactively with a point of view on what to do about it, not just a report that something is off \nBe the primary RevOps contact for regional and segment sales leaders; show up in their forecast calls, understand their targets, and remove operational friction before it becomes a problem \nOwn the inputs the VP needs for annual planning, budget conversations, and leadership reviews; partner with Finance and HR on quota-setting, capacity planning, ramp structures, and SPIFs \nLead quality standards\nIn partnership with the VP, maintain funnel metrics definitions, thresholds and disqualification criteria alongside marketing, BDR/BDM, AM & CSM leadership \nOwn the strategy and vendor decisions for the enrichment and prospecting stack (ZoomInfo, Clay, or equivalent) \nCommissions\nOwn commission plan logic and maintain plan documentation; partner with the RevOps commissions analyst on payout calculation and processing \nPrimary point of contact for plan questions and disputes; escalate edge cases to VP as needed \nContribute to the evaluation and eventual implementation of dedicated comp tooling (planned 2027)\nWhat Your Team Executes (3-4 Direct Reports)\nForecasting and pipeline operations\nBuild and maintain forecast models; track accuracy over time and embed best practices (coverage ratios, commit vs. best case discipline, stage entry/exit criteria) \nMonitor pipeline health metrics, coverage, conversion, velocity, slippage and maintain early-warning signals for at-risk regions and segments \nBuild and maintain attainment dashboards, leaderboards, and gamification tools that reinforce CRM hygiene and forecast submission discipline \nLead quality operations\nManage the enrichment stack day-to-day: data quality, suppression lists, and GDPR compliance across EMEA markets \nRun regular lead quality reviews; surface ICP drift, coverage gaps, and conversion trends across the funnel \nReporting and dashboards\nOwn the recurring reporting cadence (QBRs, monthly business reviews, weekly commercial updates) \nMaintain core KPI definitions and dashboards; produce standard analyses on funnel efficiency and segment performance \n 3-6 years in Revenue Operations, Sales Operations, GTM Strategy, FP&A \nPrevious roles owning a forecast that leadership trusts and improving its accuracy \nExperience working closely with FP&A \nB2B SaaS or recurring-revenue background; deep fluency in subscription metrics (ARR, NRR, GRR, pipeline coverage, win rates, CAC payback) \nStrong Salesforce reporting skills and advanced Excel modelling \nHands-on leader who enjoys working in the numbers alongside the team","description_format":"text","description_chars":4222,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":3,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management"],"lifecycle":[{"event":"open","at":"2026-09-05T15:57:52Z"},{"event":"close","at":"2026-09-30T15:02:51Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":105012,"is_top_pay":false},"html_url":"https://alion.io/job/topdesk-revenue-operations-manager-2","json_url":"https://alion.io/job/topdesk-revenue-operations-manager-2.json","meta":{"generated_at":"2026-10-20T06:09:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6641,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8786},"rest":"https://alion.io/mcp/rest/get_company?id=8786"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftopdesk-revenue-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftopdesk-revenue-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftopdesk-revenue-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/topdesk-revenue-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftopdesk-revenue-operations-manager-2"}]}