{"id":2039732,"url":"https://alion.io/job/topdesk-senior-software-engineer-4","title":"Senior Software Engineer","company":{"id":8786,"name":"Topdesk","domain":"topdesk.com","url":"https://alion.io/company/topdesk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delft, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5250,"max":6500,"currency":"EUR","period":"month","gross":null,"usd_annual":87252},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"Aider","optional":false},{"name":"Azure","optional":false},{"name":"Claude","optional":false},{"name":"Claude Code","optional":false},{"name":"Cursor","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"MS SQL","optional":false},{"name":"Multi-Agent Systems","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-10-07T15:05:22Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-09T02:57:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 800+ colleagues in 11 offices worldwide. Founded over 30 years ago, we serve more than 10 million users worldwide and have been helping organisations deliver better services ever since.\nWe are an open, collaborative organisation with little hierarchy - people own their work end to end and are trusted to make the decisions that matter. We are reinventing ITSM and ESM for the agentic era, building AI agents our customers can trust, and this role is part of that.\n About the role\nAs a Senior Software Engineer, you deliver production work - including legacy modernisation - through agentic workflows, inside the teams setting the operating model for the rest of TOPdesk engineering.\nThe work is real and customer-facing: you'll build and modernise TOPdesk's Knowledge Base - expanding existing components, shipping new features, and improving the underlying technologies - for a service management platform used by millions of people every day. Some days that's an accessible, polished user interface; other days it's making the backend fast and reliable; often it's both across the stack.\nYou work with Claude Code as your primary collaborator: framing problems, orchestrating agents to build and modernise real product, and standing behind the verification. Working this way is the heart of the role, not an add-on.\nWhat this is not: A traditional senior engineering role with optional AI tooling bolted on top. Building agentically is how the work gets done here.\nThe team\nYou join team Phoenix, one of the first teams adopting our AI-native SDLC, reporting to an Engineering Manager, proving it in production on real customer-facing systems. Phoenix is a cross-functional team spanning back-end, front-end, UX, testing, and product - you deliver alongside a UX designer and a Product Manager, and work with platform teams to get code to production.\nOwns and evolves the Knowledge Base end to end, from UI to backend.\n\nShips legacy-modernisation and product work through agentic workflows.\n\nBuilds the shared prompt and agent libraries the wider org adopts.\n\nWhat you'll do\nBuild agentically\nFrame and decompose problems, orchestrate agents to implement them, and verify the result.\n\nBuild new agentic product capabilities, and modernise pieces of the legacy Java/MS SQL platform on the modern TS/Vue/Azure stack.\n\nWork with agents, stay accountable\nWrite implementation briefs and acceptance criteria before invoking agents.\n\nCurate context aggressively - the right files, constraints, and invariants; lean on CLAUDE.md conventions, subagents, and MCP tools to scale beyond single-shot prompting.\n\nDesign verification before or alongside implementation: tests, runtime checks, migration validation, observability, and rollback planning - plus the evals that catch regressions automatically.\n\nHandle agent permissions, context, secrets, and dependency changes with care, and keep agent-generated change sets small, understandable, and maintainable with reviewable evidence behind them.\n\nRecognise when a plausible agent-generated solution is architecturally wrong, unsafe, or unnecessarily complex - and review agent-generated work before it merges. You own the outcome.\n\nRaise the bar\nContribute reusable patterns, subagents, and evals to the shared libraries the wider org adopts.\n\nPair with colleagues to lift the team's overall capability - coaching is part of the job.\n\nTechnical environment\nClaude Code is our current primary agentic engineering environment: agents may plan and execute within defined constraints and governed environments, while engineers stay accountable for problem framing, architecture, acceptance criteria, security, verification, and production outcomes. Agent-generated work is backed by automated tests, runtime checks, reviewable evidence, and risk-based human approval - we match deterministic automation, structured workflows, or agents to the nature and risk of the task rather than maximising autonomy for its own sake.\nLegacy: Java, MS SQL, heritage architecture - being decomposed.\n\nModern: TypeScript, Vue, Azure, Kubernetes; cloud-native / service-oriented architecture.\n\nMechanisms: subagents, MCP tool integrations, multi-agent workflows, and shared prompt, agent, and eval libraries.\n\nSuccess in your first year\nYou have shipped meaningful product and modernisation work in production via agentic workflows.\n\nYour team's cycle time, lead time, and defect rate are measurably better than the baseline.\n\nYou have contributed reusable patterns, subagents, or evals to the org-wide libraries.\n\nEngineers around you build better in part because of how you work.\n\n Required\nAt least 5 years of expereince in Java.\n\nStrong production engineer with current, daily, hands-on agentic delivery practice (Claude Code, Cursor, Aider, or equivalent).\n\nExperience in at least one of: TypeScript / Vue, Azure-hosted systems.\n\nDeep software-engineering judgement independent of any tool - strong testing instincts, comfort with operational concerns, and the ability to spot output that is plausible but architecturally wrong, unsafe, or unnecessarily complex.\n\nComfortable in ambiguity and inside legacy codebases; communicates well in writing.\n\nNice to have\nExperience modernising or decomposing a heritage platform in production.\n\nReusable prompts, subagents, evals, or CLAUDE.md conventions you have built and shared with a team.\n\nHands-on with MCP tool integrations or building agent workflows beyond a single editor session.\n\nDepth across multiple stacks rather than a single one.\n\n What's in it for you\nA strong focus on personal development - including, in the Netherlands, our “10 to Grow” programme: 10% of your time and budget for your own growth.\n\nA hybrid working environment built on freedom, trust, and responsibility.\n\nAn open, informal, and supportive culture, with collaboration across national borders.\n\nExcellent employment conditions.\n\nWant to apply?\nDoes this sound like your next step? Apply with your CV and a short motivation letter via the application form. We would love to see how you actually work with agents - a brief, a workflow, or a change set you drove with Claude Code or an equivalent.","description_format":"text","description_chars":6268,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management"],"lifecycle":[{"event":"open","at":"2026-10-07T17:28:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":87252,"is_top_pay":false},"html_url":"https://alion.io/job/topdesk-senior-software-engineer-4","json_url":"https://alion.io/job/topdesk-senior-software-engineer-4.json","meta":{"generated_at":"2026-10-09T04:10:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3670,"day_limit":5000,"remaining_today":1330,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8786},"rest":"https://alion.io/mcp/rest/get_company?id=8786"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftopdesk-senior-software-engineer-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftopdesk-senior-software-engineer-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftopdesk-senior-software-engineer-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/topdesk-senior-software-engineer-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftopdesk-senior-software-engineer-4"}]}