{"id":2031392,"url":"https://alion.io/job/topfloor-mystery-shopper","title":"Mystery Shopper","company":{"id":687381,"name":"TopFloor","domain":"topfloor.co.zm","url":"https://alion.io/company/topfloor","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lusaka, Zambia","Ndola, Zambia","Kitwe, Zambia","Livingstone, Zambia","Kasama, Zambia","Solwezi, Zambia"],"countries":["ZM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T14:26:05Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-24T18:53:20Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"TopFloor is looking for detail-oriented Mystery Shoppers to join our team on apart-time / project basis. As a Mystery Shopper, you will be tasked with visiting various client retail and service locations to evaluate customer service, product quality, and overall experience. Your insights will help improve service delivery and enhance customer satisfaction across the clients that we serve and it will also inform the various learning and development solutions that we facilitate for the client.\nKey Responsibilities:\nConduct in-store evaluations by interacting with staff and assessing the overall customer experience.\nAssess product quality, service speed, cleanliness, and adherence to company policies.\nProvide unbiased feedback and detailed reports based on observations after each visit.\nMaintain confidentiality regarding the mystery shopping process and your role.\nComplete assignments within specified timeframes while following established guidelines.\nCommunicate effectively with the project coordinator regarding schedules and findings.\nAttend training sessions, if necessary, to understand the goals and procedures for assignments.\nRequirements\nShould have a G12 Certificate\nProven experience in retail, customer service, or as a mystery shopper is a plus.\nExcellent observational and analytical skills.\nStrong written and verbal communication skills.\nMust have a good command and fluency in English and one local language\nAbility to remain impartial and report based on facts.\nAttention to detail and ability to remember specific experiences.\nReliable access to a computer and the internet for report submissions.\nFlexibility to visit different locations during varied hours as required.\nMust have a valid drivers license.\nHow to Apply:\nIf you are passionate about supporting brands to improve customer experiences and are ready to provide valuable insights, please submit your application before 23rd October 2026. Only shortlisted candidates will be contacted.\nTopFloor Limited is an equal opportunity employer and does not charge candidates for job placement.","description_format":"text","description_chars":2077,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-07T14:26:05Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.643,"p_room":0.55,"age_days":16,"expected_fill_days":16,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/topfloor-mystery-shopper","json_url":"https://alion.io/job/topfloor-mystery-shopper.json","meta":{"generated_at":"2026-10-24T21:23:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31417,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687381},"rest":"https://alion.io/mcp/rest/get_company?id=687381"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftopfloor-mystery-shopper"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftopfloor-mystery-shopper"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftopfloor-mystery-shopper"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/topfloor-mystery-shopper\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftopfloor-mystery-shopper"}]}