{"id":2846902,"url":"https://alion.io/job/topgummiceuticals-customer-success-manager","title":"Customer Success Manager","company":{"id":4430282,"name":"Topgummiceuticals","domain":"topgummiceuticals.com","url":"https://alion.io/company/topgummiceuticals","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ramat Gan, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-19T10:57:02Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T04:04:01Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nThe Customer Success Manager ensures a proactive, coordinated customer experience from order placement through delivery, forecasting and new product development. The role serves as the operational bridge between customers, Sales and internal functions, improving visibility, responsiveness and long-term customer relationships.\nKey Responsibilities\n- Order Management & Supply Coordination: Manage customer orders in Priority ERP, monitor order status and delivery schedules, communicate updates and resolve supply issues in coordination with internal teams.\n- Customer & Inventory Management: Maintain regular contact with customers, monitor inventory levels and demand, identify gaps and proactively address upcoming requirements.\n- Forecast Management: Maintain and update customer forecasts, follow up on demand changes and share relevant information with Sales, Planning and Supply Chain.\n- Sales Team Support: Work closely with Sales Managers, providing updates on orders, forecasts, customer needs, risks and opportunities.\n- NPD Project Follow-Up: Track new product development projects, monitor milestones, coordinate stakeholders and proactively address delays or bottlenecks.\n- Cross-Functional Coordination: Ensure effective communication and collaboration between Sales, Planning, Supply Chain, Manufacturing, Product Management, R&D and customers.\nRequirements\nBachelor's degree in a relevant field.\nExperience in Customer Service, Sales Operations or Supply Chain.\nStrong customer orientation and commercial understanding.\nExcellent organizational, prioritization and multitasking skills.\nStrong communication skills and ability to work with cross-functional teams.\nAdvanced Excel skills and experience with ERP systems; Priority experience is a strong advantage.\nVery good written and spoken English","description_format":"text","description_chars":1827,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-19T11:27:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:2","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/topgummiceuticals-customer-success-manager","json_url":"https://alion.io/job/topgummiceuticals-customer-success-manager.json","meta":{"generated_at":"2026-10-21T04:30:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6574,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430282},"rest":"https://alion.io/mcp/rest/get_company?id=4430282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftopgummiceuticals-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftopgummiceuticals-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftopgummiceuticals-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/topgummiceuticals-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftopgummiceuticals-customer-success-manager"}]}