{"id":3299023,"url":"https://alion.io/job/topo-designs-operations-manager","title":"Operations Manager","company":{"id":1853405,"name":"Topo Designs","domain":"topodesigns.com","url":"https://alion.io/company/topodesigns","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"LLM Guardrails","optional":false}],"status":"live","first_seen_at":"2026-10-26T22:59:45Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-02T01:44:12Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Topo Designs\nTopo Designs makes bags, apparel and accessories built for people who move between mountains and cities. Founded in Fort Collins and headquartered in Denver, we sell through our own stores and site, specialty and key-account wholesale, distributors, Amazon and corporate channels. Getting product to every one of those customers accurately and at the right cost is what this role is for.\nThe role\nWe're looking for a highly efficient Operations Manager to own logistics and fulfillment from the moment goods land at our 3PL through delivery to the customer. You'll run our 3PL partnership, carrier programs and NetSuite operating workflows, and you'll lead how operations uses AI and automation to do more with a lean team. This role reports to the VP of Finance & Business Operations and works closely with Product, Sales, Ecommerce, Retail and Accounting. You'll manage our Operations Coordinator, who reports to you.\nWhat you'll do\n3PL and fulfillment\nOwn the day-to-day relationship with our 3PL, holding them to SLAs for on-time shipment, order accuracy, receiving turnaround and cost per order.\nPlan capacity and staffing with the 3PL ahead of peak periods, launches and promotions.\nServe as the escalation point for fulfillment issues, retailer chargebacks and carrier disputes, and drive root-cause fixes.\nOwn receiving, transfers between locations and stores, and returns receiving.\nWrite and maintain SOPs for how inventory flows across DTC, wholesale, Amazon, retail and corporate channels.\nLogistics and supply chain\nOwn outbound transportation across parcel, LTL and freight; negotiate carrier rates and manage carrier programs.\nCoordinate with Product on inbound shipments from overseas factories: Product owns factories, forwarders and customs decisions; you own the handoff into the 3PL, ASN accuracy and receiving readiness.\nManage retailer routing guides and compliance (EDI ship notices, labeling and key-account requirements) to prevent chargebacks.\nSupport inventory accuracy, allocation and replenishment so the right stock is in the right channel.\nNetSuite and systems\nManage and improve NetSuite workflows for inventory, transfers and fulfillment.\nKeep data in sync across NetSuite, Shopify, ShipHero and the 3PL, including Celigo integration monitoring.\nBuild saved searches, dashboards and reports that operations and finance use to run the business.\nAI and automation\nFind manual, repetitive operations work and replace it with Claude skills, automations or AI-assisted workflows (for example: order exception triage, chargeback research, 3PL invoice checks, KPI reporting).\nUse Claude, our company AI platform, daily for analysis, SOP writing, vendor communication and data cleanup.\nPartner with the VP of Finance & Business Operations on the operations automation roadmap, and manage our Operations Coordinator: set priorities, review their automation build and maintenance work, and support their development.\nSet simple guardrails for AI use: human review on anything that moves money, inventory or customer commitments.\nReporting and improvement\nTrack and report weekly KPIs: on-time ship rate, order accuracy, cost per order, chargeback dollars, receiving cycle time, return rate and inventory accuracy.\nOwn operations vendor spend (3PL, freight, packaging, ops software) against budget, and review 3PL and carrier invoices for accuracy.\nLead process improvements that cut cost and cycle time.\nEvaluate our operations tech stack and, where a change makes sense, recommend it and lead the project from selection through rollout.\nWhat we're looking for\nRequired\n4-6 years in logistics, supply chain or operations management for a consumer products, apparel or ecommerce brand\n1-2 years prior supervisory experience\nDirect 3PL management: SLAs, peak planning, issue resolution and contract or rate negotiation.\nStrong working knowledge of parcel and LTL carrier programs, freight terms and multi-channel shipping cost drivers.\nWholesale logistics experience: EDI ship notices, retailer routing guides and chargeback reduction.\nHands-on NetSuite experience in inventory, fulfillment and reporting.\nDemonstrated use of AI or automation to remove manual work, with an example you can walk us through.\nData-driven and efficient: you build the KPI, find the root cause and fix the process.\nA self-starter who takes on challenges without waiting to be asked.\nEager to explore workflow opportunities and bring forward clear proposals for improvement.\nWilling to lead a potential change to our operations tech stack, from evaluation through rollout.\nPreferred\nBachelor's degree in supply chain, logistics, business or a related field, or equivalent experience.\nExperience at a multi-channel brand in the 10M-50M revenue range; outdoor or apparel a plus.\nExperience building with Claude or similar AI tools.\nFamiliarity with Shopify, ShipHero, Celigo, Parabola or similar integration and workflow tools.\nExperience with Amazon Seller or Vendor Central operations.\nLean, 5S or other continuous improvement training.\nNetSuite administrator experience or certification.\nExperience managing or coaching a direct report.\nCompensation and benefits\nSalary: $90,000 - $120,000 / year, based on experience\nHybrid schedule based in Denver, CO\nHealth, dental and vision insurance\n401(k) with company match\nFlexible time off and paid holidays\nEmployee discount on Topo Designs products\nHow to apply\nApply online with your resume. Must include a cover letter that describes (1) a 3PL or carrier problem you fixed and (2) one workflow you automated or improved with AI. Applications are reviewed on a rolling basis.\nTopo Designs is an equal opportunity employer.","description_format":"text","description_chars":5688,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Bags, Luggage & Leather Goods","Outdoor & Camping Gear"],"lifecycle":[{"event":"open","at":"2026-10-26T22:59:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":25,"reasons":["conf:4","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/topo-designs-operations-manager","json_url":"https://alion.io/job/topo-designs-operations-manager.json","meta":{"generated_at":"2026-11-02T14:10:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19460,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1853405},"rest":"https://alion.io/mcp/rest/get_company?id=1853405"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftopo-designs-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftopo-designs-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftopo-designs-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/topo-designs-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftopo-designs-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3299023}},{"tool":"search_jobs","arguments":{"company":"topodesigns.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3299023},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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