{"id":2027541,"url":"https://alion.io/job/toporder-technicien-support-hf","title":"Technicien Support H/F","company":{"id":3908779,"name":"Toporder","domain":"toporder.fr","url":"https://alion.io/company/toporder","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Écully, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33000,"max":38000,"currency":"EUR","period":"year","gross":null,"usd_annual":42760},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-06T18:46:09Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-16T21:09:25Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Rejoins Toporder, une plateforme dédiée à la digitalisation des commerçants. En tant que Technicien Support, tu seras un acteur clé de la satisfaction client, en répondant aux demandes, en diagnostiquant et en résolvant les problèmes techniques, et en contribuant à l'amélioration continue de l'expérience utilisateur.\nMissions\nRépondre aux demandes clients (téléphone, mail, WhatsApp…) et diagnostiquer les problèmes techniques.\nAssurer le suivi des tickets et accompagner les clients jusqu’à la résolution, en effectuant des interventions de maintenance si nécessaire.\nRemonter les retours clients aux équipes produit et techniques, et contribuer à améliorer l’expérience utilisateur.\nProfil recherché\n### Nous recherchons une personne **technique, pédagogue et orientée service client**.### **Compétences**\n* À l’aise avec les outils informatiques et logiciels\n* Bon sens du diagnostic technique\n* Excellent relationnel et sens du service\n### **Ton profil**\n* Pédagogue : tu sais expliquer simplement des outils techniques\n* Autonome et organisé(e)\n* À l’aise sur le terrain et en relation client\n* Tu aimes résoudre des problèmes et aider les utilisateurs\nUne première expérience en **support technique, installation IT, POS ou logiciel** est un plus.\n**Les avantages chez Toporder**\nRemboursement à hauteur de 60% de l’abonnement TCL\nTicket Restaurant SWILE\nPrime de transport pour les personnes qui ne peuvent pas bénéficier des transports en commun\nPrime vacances\nPrime semestrielle sur les objectifs et la satisfaction client\nPrime de parrainage recrutement et signature client\nMutuelle SwissLife\n2 séminaires dans l’année\nVéhicule de service pour quelques déplacements professionnels\n**Apprécié chez Toporder**\nUne grande place à l’apprentissage en autodidacte et à l’autonomie\nUne grande dose d’écoute et de bienveillance entre les collaborateurs\nUne ambiance conviviale, du second degré et de la bonne humeur 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