{"id":2439152,"url":"https://alion.io/job/toppan-holdings-client-service-representative-2","title":"Client Service Representative","company":{"id":50546,"name":"TOPPAN Holdings","domain":"toppan.com","url":"https://alion.io/company/toppan-holdings","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer 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delivering excellent customer service.The Client Service Representative will support the activities (day to day and development) of all junior individuals working within their designated client account.\nWhat you’ll be doing:\nSupport the Client Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP\nUsing the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines.\nReference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools\nProduce/update tracking documents, notifying the account lead should deliverables timing become a concern.\nSchedule production resources where directed\nRelease completed products in line with the agreed timelines\nPreparation of quotes and invoices for client billing\nCoach, mentor and support the development of junior staff within the designated client account, in accordance with client account requirements and applicable SWP. \nIdentify and constructively raise issues with relevant team members, promoting best practice\nSupport the Management team through the investigation of process improvements, making recommendations for process improvements\nSupport the introduction of technology changes through system testing, communicating issues/potential issues\nThis position is located in Kuala Lumpur or Penang, Malaysia\nWe’d love to hear from you if:\nRelevant experience in print and or packaging knowledge\n2-3 years of experience In servicing client accounts\nPossess project management skills In managing accounts end to end\nDue to geographical requirements, Chinese language capability Is required In this role\nExcellent written and spoken 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