{"id":2439146,"url":"https://alion.io/job/toppan-holdings-client-service-representative","title":"Client Service Representative","company":{"id":50546,"name":"TOPPAN Holdings","domain":"toppan.com","url":"https://alion.io/company/toppan-holdings","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":34000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-22T00:00:00Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-10-15T01:03:19Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"Join a global agency where brands come to life\nAtToppan Trident, we help some of the world’s leading consumer brands bring their packaging and brand experiences to life - seamlessly and consistently, across markets and media.\nFrom artwork and pre-press to digital, 3D and e-commerce imagery, our teams work at the heart of global brand execution. We are now growing ourVietnam team and are looking for aClient Service Representative who enjoys working with clients and keeping projects moving smoothly.\nThis role is ideal for someone who likes being at the center of activity - connecting clients, creative teams and production partners.\nWhat you’ll be doing\nAs part of our Client Servicing team, you’ll play a key role in ensuring projects run to plan and clients feel supported at every stage. You will:\nBe a key point of contact for assigned client accounts\n Clarify client requirements and manage expectations on timelines\nCoordinate artwork and production workflows using Trident and client systems\nTrack deliverables and highlight risks or delays early\nSupport scheduling and release of completed work\nPrepare quotes and invoices for client billing\nIdentify opportunities for process and workflow improvements\nSupport system testing and technology enhancements when introduced\nWhat we’re looking for\n2+ years’ experience in client service, customer service or project management\nStrong communication and coordination skills\nWell-organised with good attention to detail\nComfortable managing multiple projects and deadlines\nExperience inprinting, packaging or production is an advantage\nEnjoys working in a structured, professional environment\nWhy join Toppan Trident?\nWork withglobal brands and international teams\nExposure to thefull packaging and brand execution lifecycle\nSupportive team environment with clear processes and collaboration\nHybrid working arrangement\nOpportunities to learn, grow and take on wider responsibilities\nWork Location\nHybrid role based in Ho Chi Minh City, Vietnam","description_format":"text","description_chars":1998,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Vietnam","iso":"VN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T11:34:44Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.23,"p_room":0.28,"age_days":85,"expected_fill_days":18,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/toppan-holdings-client-service-representative","json_url":"https://alion.io/job/toppan-holdings-client-service-representative.json","meta":{"generated_at":"2026-10-15T09:58:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15032,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50546},"rest":"https://alion.io/mcp/rest/get_company?id=50546"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftoppan-holdings-client-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftoppan-holdings-client-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftoppan-holdings-client-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/toppan-holdings-client-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftoppan-holdings-client-service-representative"}]}